fix problems on Pivo Play [iphone]

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—— Run into issues on Pivo Play? Get help pending when official support gets back to you!

Pivo Play
Info:
company: Three I Inc
: https://help.getpivo.com/hc/en-001/categories/360001581551
: pivo.ai
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Video issue

Pivo Play fails to save videos

Fix: 1. Check your iPhone's storage space by going to Settings > General > iPhone Storage. If storage is low, free up space by deleting unnecessa... ⇲

Limited functionality for video editing

Fix: 1. Use a dedicated video editing app after recording to enhance your videos. Apps like iMovie or Adobe Premiere Rush offer more editing feat... ⇲
 
Crashes issue

Pivo Play crashes when deleting content

Fix: 1. Before deleting content, ensure that the app is updated to the latest version. Go to the App Store and check for updates. 2. Try deleting... ⇲
 
Audio issue

Cannot play music while recording

Fix: 1. Use a separate device to play music while recording with Pivo Play. This way, you can still enjoy music without interrupting the recordin... ⇲
 
Updates issue

Inability to connect to the pod after updates

Fix: 1. Restart both your iPhone and the Pivo pod to refresh the connection. 2. Ensure that Bluetooth is enabled on your iPhone by going to Setti... ⇲

Inconsistent performance with iOS updates

Fix: 1. After an iOS update, restart your iPhone to refresh the system and app performance. 2. Check for updates to Pivo Play that may address co... ⇲
 
Login issue

Error messages during login

Fix: 1. Double-check your login credentials to ensure they are entered correctly. 2. If you have forgotten your password, use the 'Forgot Passwor... ⇲
 
Compatibility issue

Limited device compatibility

Fix: 1. Check the app's compatibility list on the App Store to ensure your device is supported. 2. If your device is not compatible, consider usi... ⇲

Pivo Play does not support certain phone models

Fix: 1. Check the app's compatibility list on the App Store to confirm if your model is supported. 2. If your model is not supported, consider us... ⇲

Requires vertical device placement for features

Fix: 1. If vertical placement is required, adjust your setup to accommodate this orientation. 2. Use a tripod or stand that allows for vertical p... ⇲

Pivo Play does not work with certain iPhone models

Fix: 1. Check the app's compatibility list on the App Store to confirm if your model is supported. 2. If your model is not supported, consider us... ⇲
 
UI issue

UI issues in landscape mode

Fix: 1. Try rotating your device to see if the app adjusts correctly. 2. Check for any updates to the app that may address UI issues. OR 1. If... ⇲

No comments displayed during live streaming

Fix: 1. Check the app settings to ensure that comments are enabled during live streaming. 2. Ensure that you have a stable internet connection to... ⇲
 
Customization issue

No option for a timer before recording

Fix: 1. Use a separate timer app on your iPhone to set a countdown before starting the recording. 2. Alternatively, you can manually start the re... ⇲
 
Camera issue

Tracking only works with front camera

Fix: 1. If you need to use the rear camera, consider using a mirror or reflective surface to help with tracking. 2. Check the app settings to see... ⇲
 
Network issue

Pivo Play disconnects from pod

Fix: 1. Ensure that the Pivo pod is charged and within range of your iPhone. 2. Restart both the app and the pod to re-establish the connection.... ⇲
 
Uploads issue

Difficulty sharing videos via AirDrop

Fix: 1. Ensure that both devices (the one with the video and the one receiving it) have AirDrop enabled and are within close proximity. 2. Check... ⇲
 
Bugs issue

Tracking fails with fast movement

Fix: 1. Slow down the movement of the subject to allow the app to track more effectively. 2. Ensure that the subject is well-lit and clearly visi... ⇲
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 what users are saying
Good experience
92.8%

Bad experience
4.8%

Neutral
2.4%

~ from our NLP analysis of 2,023 combined software ratings.

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 Private Data Pivo Play collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Usage Data
    • Diagnostics