fix problems on Pocket Bank [iphone]

—— Run into issues on Pocket Bank? Get help pending when official support gets back to you!

Pocket Bank

Info:

company: Banque Centrale Populaire

: https://bpnet.gbp.ma/Public/CustomerService/ContactPublic

: www.pocketbank.ma

Chat with our AI-based Pocket Bank Support

🛠️ Common Pocket Bank Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

app crashes after update

Fix: 1. Restart your iPhone: Sometimes, a simple restart can resolve app crashes. Press and hold the power button until you see the 'slide to pow... ⇲

unable to log in due to safety system

Fix: 1. Check your internet connection: Ensure you have a stable internet connection. Try switching between Wi-Fi and mobile data to see if that... ⇲

Payments issue

limited banking features

Fix: 1. Explore the app settings: Go to the app settings to see if there are any features that can be enabled or updated. Sometimes, features are... ⇲

Freezing issue

app freezes during transactions

Fix: 1. Clear app cache: Go to your iPhone settings, find Pocket Bank, and look for an option to clear cache or data. This can help improve perfo... ⇲

Compatibility issue

no support for iPad

Fix: 1. Use the iPhone app on iPad: You can download the iPhone version of Pocket Bank on your iPad. Open the App Store, go to your account, and... ⇲

no English language support

Fix: 1. Change device language: Go to Settings > General > Language & Region and set your preferred language to English. This may change the app... ⇲

incompatibility with older iOS versions

Fix: 1. Update your iOS: Go to Settings > General > Software Update and check if there is an update available for your iPhone. Updating to the la... ⇲

Slow issue

slow application performance

Fix: 1. Close background apps: Double-click the home button (or swipe up from the bottom on newer models) to see all open apps. Swipe up on apps... ⇲

Security issue

facial recognition limitations

Fix: 1. Ensure proper lighting: Make sure you are in a well-lit area when using facial recognition. Poor lighting can affect the recognition proc... ⇲

Account issue

inconvenient for certain account types

Fix: 1. Check account settings: Review your account settings within the app to see if there are options to customize your experience based on you... ⇲

Loading issue

loading issues when navigating back

Fix: 1. Clear app cache: Go to your iPhone settings, find Pocket Bank, and look for an option to clear cache or data to improve loading times.... ⇲

Updates issue

unstable version

Fix: 1. Reinstall the app: Uninstall Pocket Bank and reinstall it from the App Store to ensure you have the latest stable version. OR 2. Avoid... ⇲

Bugs issue

bugs not addressed in updates

Fix: 1. Report bugs through the app: Look for a feedback or report option within the app to document the bugs you encounter for future updates.... ⇲

authentication service issues

Fix: 1. Check server status: Sometimes, authentication issues are due to server problems. Check online for any reported outages or issues with Po... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

79.6%

Bad experience

13.2%

Neutral

7.2%

~ from our NLP analysis of 734 combined software ratings.

Switch to these Alternatives:

Ria Money Transfer: Send Cash

LiteFinance

Desjardins mobile services

Bourse De Casablanca

WorldRemit Money Transfer

Xe Send Money & Currency

Currency Foreign Exchange Rate

Remitly: Send Money & Transfer

NBC mobile application

FX Calculators

Private Data Pocket Bank collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- User Content
- Identifiers
- Diagnostics
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location