fix problems on Adventure Lab [iphone]

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—— Run into issues on Adventure Lab? Get help pending when official support gets back to you!

Adventure Lab®
Info:
company: Groundspeak Inc.
: https://www.geocaching.com/help/
: www.geocaching.com
Chat with our AI-based Adventure Lab Support
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UI issue

Difficulty clicking on location markers

Fix: 1. Zoom in on the map: Pinch to zoom in closer to the location markers. This can make it easier to select them accurately. OR 2. Adjust y... ⇲

Inconsistent location switching

Fix: 1. Enable location services: Go to Settings > Privacy > Location Services and ensure that it is turned on for Adventure Lab®. This allows th... ⇲

Limited map navigation

Fix: 1. Use external mapping apps: Open a separate mapping app (like Google Maps) for better navigation while using Adventure Lab®. You can switc... ⇲

Text difficult to read in sunlight

Fix: 1. Adjust screen brightness: Increase your screen brightness by going to Settings > Display & Brightness and sliding the brightness bar to t... ⇲

Small visual changes hinder usability

Fix: 1. Adjust app settings: Explore the app settings for any options to customize the interface or revert to previous visual settings if availab... ⇲
 
Network issue

Requires active data connection

Fix: 1. Download offline maps: If the app allows, download maps for offline use while you have a data connection. Check the app settings for any... ⇲

No offline functionality

Fix: 1. Pre-load adventures: Before heading out, open the app while connected to Wi-Fi and load the adventures you plan to do. This may allow you... ⇲
 
Feedback issue

No way to leave mid-adventure feedback

Fix: 1. Take notes: Use a note-taking app to jot down your feedback during the adventure, which you can submit later when you have completed the... ⇲
 
Bugs issue

Issues with answer verification

Fix: 1. Double-check your answers: Ensure that you are entering the correct format for answers as specified in the adventure. Sometimes, small de... ⇲

Missing lab caches

Fix: 1. Refresh the app: Close and reopen Adventure Lab® to refresh the data and see if the missing caches appear after a restart. OR 2. Check... ⇲
 
Account issue

Inability to use existing Geocaching accounts

Fix: 1. Create a new account: If you cannot link your existing account, consider creating a new Adventure Lab® account to start using the app imm... ⇲
 
Syncing issue

Adventure Lab does not update location automatically

Fix: 1. Enable background app refresh: Go to Settings > General > Background App Refresh and ensure it is enabled for Adventure Lab®. This allows... ⇲
 
Gameplay issue

Confusing bonus cache existence

Fix: 1. Review adventure details: Go back to the main adventure page and read through the details to see if there are any notes about bonus cache... ⇲

No interactive or game elements

Fix: 1. Explore other features: Check if there are any hidden features or settings within the app that may enhance interactivity, such as challen... ⇲
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 what users are saying
Good experience
97.5%

Neutral
1.5%

Bad experience
1.0%

~ from our NLP analysis of 5,732 combined software ratings.

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 Private Data Adventure Lab collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics