fix problems on FUSIAN [iphone]

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—— Run into issues on FUSIAN? Get help pending when official support gets back to you!

FUSIAN
Info:
company: FUSIAN
: https://support.thanx.com/
: www.fusian.com
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Bugs issue

Autofill does not work properly

Fix: Check your iPhone's autofill settings by going to Settings > Safari > Autofill. Ensure that 'Use Contact Info' and 'Names and Passwords' are... ⇲

Error message prevents order submission

Fix: Take note of the specific error message and try to troubleshoot based on that. Common fixes include checking your internet connection and en... ⇲

Food quality inconsistent with app experience

Fix: If you notice a discrepancy in food quality, consider providing feedback through the app to report your experience and suggest improvements.... ⇲
 
Payments issue

Limited credit card options for rewards

Fix: Check if there are any updates available for the FUSIAN app that may include additional credit card options. Go to the App Store, search for... ⇲

Inability to change payment method

Fix: Go to the payment settings in the app and ensure you have added multiple payment methods. If you cannot change, try logging out and back in... ⇲
 
Customization issue

No option to add orders paid in cash

Fix: Keep a manual record of cash orders and consider using the app for digital payments in the future to take advantage of rewards. OR If you... ⇲

Cannot change from delivery to pick up without clearing cart

Fix: Before switching from delivery to pick up, take a screenshot of your current order to easily recreate it after clearing the cart. OR If t... ⇲
 
Updates issue

Removal of points/rewards system

Fix: Check the app for any updates or announcements regarding the rewards system. Sometimes features are temporarily removed for improvements.... ⇲

FUSIAN is unusable after update

Fix: Try restarting your iPhone after the update to refresh the app's functionality. If the problem persists, uninstall and reinstall the app.... ⇲
 
UI issue

Difficult to navigate food choice tabs

Fix: Familiarize yourself with the layout of the app by exploring each tab and using the search function to find specific items more easily. OR... ⇲
 
Features issue

No tracking system for orders

Fix: Keep a manual record of your order details and expected delivery times. You can also check your email for order confirmations that may inclu... ⇲

No rewards for in-store orders

Fix: If you frequently order in-store, consider asking the staff if there are any loyalty programs or rewards available for in-store purchases.... ⇲
 
Login issue

Sign-in link does not work

Fix: Try resetting your password through the app or website. If the link is broken, check for any app updates that may fix the issue. OR Clear... ⇲
 
Content issue

Not all menu items available

Fix: Check if the app is set to the correct location, as menu items may vary by location. Go to Settings in the app and ensure your location is a... ⇲
 
Syncing issue

Past orders do not save properly

Fix: Ensure you are logged into your account when placing orders, as this is necessary for saving past orders. Check your account settings to con... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
96.9%

Bad experience
2.0%

Neutral
1.0%

~ from our NLP analysis of 3,339 combined software ratings.

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 Private Data FUSIAN collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics