fix problems on Disney Magic Timer [iphone]

—— Run into issues on Disney Magic Timer ? Get help pending when official support gets back to you!

Disney Magic Timer by Oral-B

Info:

company: P&G Health Care

: https://oralb.com/en-us/disney-magic-timer/

: oralb.com

Chat with our AI-based Disney Magic Timer Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

App freezes during use

Fix: 1. Close the app completely by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping the app off the s... »»

Inconsistent sound functionality

Fix: 1. Check the volume settings on your iPhone to ensure it is not muted. Use the volume buttons on the side of the device to adjust. 2. Go to... »»

Bugs issue

Scanning feature fails frequently

Fix: 1. Ensure that the camera lens is clean and unobstructed. Wipe it gently with a soft cloth. 2. Restart the app and try scanning again. 3. If... »»

Manual edits reset streak count

Fix: 1. Avoid making manual edits if possible, as this may trigger a reset. Instead, try to let the app track brushing automatically. 2. If you m... »»

Timer does not always log brushing

Fix: 1. Ensure that the app is open and active during brushing sessions. The timer may not log if the app is in the background. 2. Check the app... »»

App fails to recognize new products

Fix: 1. Ensure that the camera is clean and that you are scanning in a well-lit area. 2. Restart the app and try scanning the product again. OR... »»

Inaccurate brushing history tracking

Fix: 1. Ensure the app is open and active during brushing sessions to accurately log history. 2. Check the app settings to ensure tracking featur... »»

Updates issue

Loss of progress after updates

Fix: 1. Before updating the app, take a screenshot of your progress or note it down. 2. After an update, check if your progress is saved in the a... »»

Characters locked after updates

Fix: 1. Check the app's character unlock requirements in the settings or help section. 2. Ensure you are logged into the same account used previo... »»

Account issue

No account sharing between devices

Fix: 1. Use the same Apple ID on both devices to ensure that purchases and progress sync. 2. Check if the app has a cloud save feature in the set... »»

Profiles not shareable

Fix: 1. If profiles cannot be shared, consider creating a family account if the app supports it. 2. Manually track progress for each user if shar... »»

Gameplay issue

Difficulty in unlocking characters

Fix: 1. Review the character unlock criteria in the app. Ensure you are meeting all requirements, such as brushing frequency or completing specif... »»

Limited character access without purchasing products

Fix: 1. Engage with the app regularly to unlock free characters through gameplay. 2. Check for any promotional events or offers that may provide... »»

UI issue

No confirmation for profile deletion

Fix: 1. Before deleting a profile, take a screenshot of any important data. 2. If you accidentally delete a profile, check if the app has a recov... »»

Loading issue

Long load times

Fix: 1. Clear the app's cache by uninstalling and reinstalling it. This can help improve load times. 2. Ensure your iPhone has enough storage spa... »»

Glitches issue

Glitches after updates

Fix: 1. Restart the app after an update to clear any temporary glitches. 2. If glitches persist, uninstall and reinstall the app to reset its dat... »»

Payments issue

Inability to restore purchases

Fix: 1. Ensure you are logged into the same Apple ID used for the original purchase. 2. Go to the app settings and look for a 'Restore Purchases'... »»

Crashes issue

App crashes or fails to open

Fix: 1. Restart your iPhone to clear any temporary issues. 2. Check for updates for both the app and your iOS version to ensure compatibility.... »»

Audio issue

Sound issues after updates

Fix: 1. Check the app's sound settings to ensure they are enabled. 2. Restart the app and your iPhone to refresh sound functionality. OR 1. If... »»

Support issue

Frustrating troubleshooting process

Fix: 1. Keep a list of common troubleshooting steps handy, such as restarting the app, checking for updates, and clearing cache. 2. Familiarize y... »»