fix problems on MOTIV Video [iphone]

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—— Run into issues on MOTIV Video? Get help pending when official support gets back to you!

MOTIV Video
Info:
company: Shure
: https://www.shure.com/americas/support
: www.shure.com
Chat with our AI-based MOTIV Video Support
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Syncing issue

Audio and video out of sync

Fix: 1. Restart the app and try recording again. 2. Check if your iPhone is running the latest iOS version and update if necessary. 3. Record a s... ⇲
 
Freezing issue

MOTIV Video freezes when rotating camera

Fix: 1. Ensure that your iPhone is updated to the latest iOS version. 2. Close other apps running in the background to free up resources. 3. Rest... ⇲
 
UI issue

No option to delete videos directly from app

Fix: 1. Navigate to the gallery within the app and select the video you want to delete. 2. Look for an option or icon that resembles a trash can... ⇲

Gallery function lacks multi-selection

Fix: 1. Use the app to select videos one at a time for any actions you need to perform. 2. If you need to manage multiple videos, consider transf... ⇲
 
Video issue

Inability to export multiple videos

Fix: 1. Export videos one at a time by selecting each video and using the export option. 2. If you have a computer, transfer videos to your compu... ⇲
 
Crashes issue

Recording stops unexpectedly

Fix: 1. Ensure your device has enough storage space. Go to Settings > General > iPhone Storage. 2. Check for any app updates that may fix bugs ca... ⇲
 
Battery issue

No pass-through charging while recording

Fix: 1. Use a power bank to charge your iPhone while recording. Connect the power bank to your iPhone and place it nearby. 2. If you need to use... ⇲

Limited battery life for long recordings

Fix: 1. Enable Low Power Mode by going to Settings > Battery and toggling on Low Power Mode. 2. Close all unnecessary apps running in the backgro... ⇲
 
Audio issue

Noise reduction feature malfunctioning

Fix: 1. Check if the noise reduction feature is enabled in the app settings. 2. Restart the app to see if the feature starts working again. 3. If... ⇲

No indication of bad mic connection

Fix: 1. Regularly check the microphone connection before recording. Ensure it is securely plugged in. 2. Test the microphone with another app to... ⇲

No reverb option during recording

Fix: 1. Record your audio without reverb and add it in post-production using audio editing software. 2. Check for updates that may add this featu... ⇲

MOTIV Video fails to recognize microphone consistently

Fix: 1. Ensure the microphone is properly connected and compatible with your iPhone. 2. Restart the app and your iPhone to refresh the connection... ⇲
 
Compatibility issue

MOTIV Video not compatible with latest iOS

Fix: 1. Check for any available updates for the MOTIV Video app in the App Store. 2. If the app is not updated, consider using an alternative app... ⇲

MOTIV Video does not support live streaming

Fix: 1. Use alternative apps that support live streaming for your needs. 2. Record your video using MOTIV Video and then upload it to a platform... ⇲
 
Features issue

No remote control functionality

Fix: 1. Use a Bluetooth remote shutter or a compatible app that allows remote control of your iPhone camera. 2. Set up a timer in the app to star... ⇲

No option to pause recording

Fix: 1. Instead of pausing, consider stopping the recording and starting a new one. 2. Use video editing software after recording to combine clip... ⇲
 
Bugs issue

Save errors during recording

Fix: 1. Ensure you have enough storage space on your device. Go to Settings > General > iPhone Storage. 2. Restart the app and try recording agai... ⇲
 
Storage issue

MOTIV Video shows incorrect storage remaining

Fix: 1. Restart your iPhone to refresh the storage information. 2. Check your storage settings by going to Settings > General > iPhone Storage to... ⇲
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 what users are saying
Good experience
85.9%

Bad experience
10.8%

Neutral
3.3%

~ from our NLP analysis of 1,658 combined software ratings.

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 Private Data MOTIV Video collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data