fix problems on SMG Theaters [iphone]

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—— Run into issues on SMG Theaters? Get help pending when official support gets back to you!

SMG Theaters
Info:
company: Studio Movie Grill
: https://studiomoviegrill.com/help/faq
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UI issue

Difficult to switch movie times

Fix: When selecting a movie, ensure you are on the correct date and time tab. If the app is not allowing you to switch, try restarting the app or... ⇲

No easy access to tickets in the app

Fix: Check the 'My Tickets' or 'Purchases' section in the app. If tickets are not visible, try logging out and back in to refresh your account in... ⇲
 
Settings issue

Confusing and unorganized settings tab

Fix: Explore each section of the settings tab methodically. Take notes on what each option does to familiarize yourself with the layout. This can... ⇲
 
Account issue

No way to view gift card balance

Fix: Check if the app has a 'Wallet' or 'Gift Cards' section. If not, visit the theater's website or call customer service to inquire about your... ⇲

Inability to redeem points easily

Fix: Look for a 'Rewards' or 'Points' section in the app. If it’s not clear how to redeem points, consult the FAQ or help section for instruction... ⇲
 
Messages issue

Lack of communication regarding ticket purchases

Fix: Ensure that notifications are enabled for the app in your iPhone settings. Go to Settings > Notifications > SMG Theaters and toggle on 'Allo... ⇲
 
Payments issue

SMG Theaters does not allow for refunds or date changes

Fix: Review the theater's refund policy on their website. If the app does not support these features, you may need to handle refunds or changes d... ⇲

No option to add multiple credit cards

Fix: Check if the app has a 'Payment Methods' section where you can add or manage your cards. If not, consider using a single card for transactio... ⇲
 
Compatibility issue

SMG Theaters does not support food ordering

Fix: If food ordering is not available, check if the theater has a separate app for food orders or if they allow orders through their website.... ⇲
 
Support issue

Inconsistent service from staff

Fix: If you experience inconsistent service, provide feedback directly to the theater management during your visit. This can help them improve th... ⇲
 
Ads issue

SMG Theaters lacks special offers

Fix: Check the theater's website or social media for any current promotions or special offers that may not be listed in the app. OR Sign up fo... ⇲
 
Bugs issue

Automatic card scanning issues

Fix: Ensure that your credit card is clean and undamaged. If scanning fails, try entering the card details manually instead of using the scan fea... ⇲

Limited time to complete orders

Fix: Be prepared to complete your order quickly by having your payment information ready and knowing what you want to order in advance. OR If... ⇲
 
Updates issue

Removed ability to order food

Fix: If the food ordering feature has been removed, check for any announcements from the theater regarding changes to their services. OR Use t... ⇲
 
Freezing issue

SMG Theaters freezes or has bugs

Fix: Try closing the app completely and restarting it. If the problem persists, uninstall and reinstall the app from the App Store. OR Ensure... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
97.8%

Bad experience
1.2%

Neutral
1.0%

~ from our NLP analysis of 9,817 combined software ratings.

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 Private Data SMG Theaters collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics