fix problems on Enel X Way [iphone]

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—— Run into issues on Enel X Way? Get help pending when official support gets back to you!

Enel X Way
Info:
company: ENEL X WAY SRL
: https://enelxway.it/it/service-pages/customer-care-contacts
Chat with our AI-based Enel X Way Support
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Bugs issue

Chargers not connecting

Fix: Check the physical connections of the charger to ensure they are secure. Restart the charger and the app to refresh the connection. OR Tr... ⇲

Frequent resets required

Fix: Check for any app updates that may address stability issues. If the app continues to reset, consider reinstalling it to clear any corrupted... ⇲

Smart Charge feature malfunctioning

Fix: Ensure that the Smart Charge feature is enabled in the app settings. Review the settings to confirm that your preferences are correctly set.... ⇲

Charging stops unexpectedly

Fix: Check the charger and vehicle connections to ensure they are secure. Look for any error messages in the app that may indicate the problem.... ⇲

Inconsistent charging schedules

Fix: Review your charging schedule settings in the app to ensure they are set correctly. Make adjustments as needed to align with your preference... ⇲

Duplicate charger instances

Fix: Check the app settings for any options to merge or delete duplicate entries. This may help clean up your charger list. OR If duplicates p... ⇲

Enel X Way fails to recognize charging status

Fix: Check the physical connections of the charger and vehicle. Restart both the app and the charger to refresh the connection. OR If the issu... ⇲

Smart charging schedule bugs

Fix: Review your smart charging schedule settings to ensure they are configured correctly. Make adjustments as needed. OR If bugs persist, con... ⇲

Inaccurate charging data

Fix: Check the app settings to ensure that all data inputs are correct. If discrepancies persist, try restarting the app. OR If the issue cont... ⇲

Overall app unreliability

Fix: Regularly clear the app cache and data to maintain performance. Ensure your device is updated and has sufficient storage. OR If the app r... ⇲
 
Support issue

Unresolved service tickets

Fix: Keep a record of your service tickets and follow up on them through the app or website. Ensure you are using the correct contact method for... ⇲

Support tickets going unanswered

Fix: Check the support section of the app for any updates on your ticket status. If you have a reference number, use it to track your ticket. O... ⇲

Customer service response delays

Fix: Keep a record of your inquiries and follow up periodically to check on the status of your requests. OR Utilize alternative communication... ⇲

Poor communication from company

Fix: Stay updated by checking the app or website for any announcements or updates regarding service issues. OR Engage with the community forum... ⇲
 
Updates issue

Enel X Way lacks functionality compared to old app

Fix: Familiarize yourself with the new app's features and settings. Look for any tutorials or guides that can help you navigate the new interface... ⇲

No updates or fixes provided

Fix: Regularly check the app store for updates and install them as they become available to ensure you have the latest features and fixes. OR... ⇲
 
Loading issue

Enel X Way slow to load and authenticate

Fix: Clear the app cache and data in your device settings to improve performance. Ensure your device has sufficient storage and memory available.... ⇲
 
UI issue

User interface not optimized for smaller screens

Fix: Adjust the display settings on your iPhone to increase text size or enable zoom features for better visibility. OR Provide feedback throu... ⇲
 
Syncing issue

Missing vehicle data transfer

Fix: Ensure that your vehicle is properly connected to the app and that all permissions are granted for data access. OR Try disconnecting and... ⇲
 
Privacy issue

Location tracking issues

Fix: Ensure that location services are enabled for the app in your device settings. Check that the app has permission to access your location.... ⇲
 
Payments issue

Wallet access problems

Fix: Check your wallet settings in the app to ensure that your payment methods are correctly set up and active. OR If you encounter issues, tr... ⇲
 
Crashes issue

Enel X Way crashes and unresponsiveness

Fix: Clear the app cache and data in your device settings. If the app continues to crash, consider reinstalling it. OR Ensure your device's op... ⇲
 
Settings issue

Inability to set default location

Fix: Check the app settings to see if there is an option to set a default location. If not, consider using the location feature each time you cha... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Bad experience
56.5%

Good experience
39.5%

Neutral
4.0%

~ from our NLP analysis of 5,460 combined software ratings.

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 Private Data Enel X Way collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • User Content
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics