fix problems on Jurassic World Play [iphone]

—— Run into issues on Jurassic World Play? Get help pending when official support gets back to you!

Jurassic World Play

Info:

company: Mattel, Inc.

: https://service.mattel.com

: www.mattel.com

Chat with our AI-based Jurassic World Play Support

🛠️ Common Jurassic World Play Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Jurassic World Play freezes during loading

Fix: 1. Force close the app: Double-tap the home button (or swipe up from the bottom of the screen on newer iPhones) to view all open apps. Swipe... ⇲

sound not working despite settings

Fix: 1. Check device volume: Ensure that your iPhone's volume is turned up. Use the volume buttons on the side of your device to increase the vol... ⇲

Bugs issue

incorrect dinosaur facts

Fix: 1. Verify facts with reliable sources: Use reputable websites or books about dinosaurs to cross-check the information provided in the app. T... ⇲

infographic lacks detailed information

Fix: 1. Use external resources: Look for detailed dinosaur information on reputable websites or books that provide comprehensive data about each... ⇲

bugs in dinosaur information pages

Fix: 1. Restart the app: Close the app completely and reopen it to see if the bugs persist. This can sometimes clear temporary glitches. 2. Check... ⇲

Updates issue

old dinosaurs not included in new version

Fix: 1. Explore all available content: Sometimes, older dinosaurs may be hidden in different sections of the app. Check all menus and options to... ⇲

missing features after updates

Fix: 1. Review update notes: Check the App Store for the update notes to see if the features were removed intentionally or if they are temporaril... ⇲

Camera issue

scanning issues with dinosaurs

Fix: 1. Ensure proper lighting: Make sure you are in a well-lit area when scanning dinosaurs. Poor lighting can affect the scanning process. 2. H... ⇲

difficulty in scanning due to focus issues

Fix: 1. Adjust distance: Move your device closer or further away from the dinosaur figure until the app indicates that it is in focus. Follow any... ⇲

Gameplay issue

tutorial roadblock prevents progress

Fix: 1. Restart the tutorial: If you are stuck, try exiting the tutorial and restarting it. Look for an option in the settings or main menu to re... ⇲

limited content to unlock

Fix: 1. Explore all game modes: Make sure you are engaging with all available game modes and challenges, as some content may be locked behind spe... ⇲

Customization issue

no separate section for battle damaged dinosaurs

Fix: 1. Use the search function: If the app has a search feature, try searching for 'battle damaged' to see if those dinosaurs can be found in th... ⇲

no option to pronounce dinosaur names

Fix: 1. Use online resources: Search for pronunciation guides on websites like YouTube or dedicated dinosaur websites that provide audio pronunci... ⇲

rename of app to less recognizable title

Fix: 1. Create a shortcut: If you find the new name confusing, create a shortcut on your home screen with a recognizable name. Use the 'Shortcuts... ⇲

Crashes issue

Jurassic World Play crashes after update

Fix: 1. Restart your iPhone: A simple restart can often resolve issues caused by updates. Hold down the power button, slide to power off, and the... ⇲

Syncing issue

inability to sync collection across devices

Fix: 1. Ensure you are logged into the same account: Make sure you are using the same Apple ID or game account on both devices. This is crucial f... ⇲

UI issue

confusing dinosaur icons in previous collection

Fix: 1. Familiarize yourself with icons: Spend some time exploring the app to learn what each icon represents. You can take notes or screenshots... ⇲

Compatibility issue

Jurassic World Play does not load on certain devices

Fix: 1. Check device compatibility: Ensure that your device meets the minimum requirements for the app. This information can usually be found on... ⇲

inconsistent performance across devices

Fix: 1. Check for updates: Ensure that all devices have the latest version of the app installed, as updates can improve performance. 2. Clear sto... ⇲

Settings issue

no way to access previously scanned dinosaurs

Fix: 1. Keep a manual log: Create a list of dinosaurs you have scanned in a note-taking app for easy reference. 2. Explore the app: Check all sec... ⇲

Notifications issue