fix problems on MovingLife [iphone]

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—— Run into issues on MovingLife? Get help pending when official support gets back to you!

MovingLife
Info:
company: Zhongshan Camry Electronic Co., Ltd.
: http://www.senssun.com
: www.senssun.com
Chat with our AI-based MovingLife Support
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Crashes issue

MovingLife crashes at launch

Fix: Force close the app by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping up on the MovingLife app... ⇲
 
Bugs issue

BMI ranges are inaccurate

Fix: Verify that you are entering your height and weight correctly in the app. Incorrect entries can lead to inaccurate BMI calculations. Double-... ⇲

Inconsistent body composition readings

Fix: Make sure you are using the scale under consistent conditions, such as the same time of day and similar hydration levels. Body composition r... ⇲

MovingLife does not record body fat

Fix: Ensure that you are using a scale that is capable of measuring body fat. If the scale does not support this feature, consider upgrading to a... ⇲

Inaccurate health assessments

Fix: Ensure that all personal data (age, height, weight, etc.) is entered correctly in the app. Inaccurate inputs can lead to incorrect health as... ⇲
 
Syncing issue

Data mismatch between history and home screen

Fix: Refresh the app by pulling down on the home screen to reload the data. This can sometimes resolve temporary syncing issues between different... ⇲

Sync issues with scale

Fix: Ensure that Bluetooth is enabled on your iPhone and that the scale is within range. Go to Settings > Bluetooth and check if the scale is con... ⇲

MovingLife fails to sync time

Fix: Check the time settings on your iPhone to ensure they are set to automatically update. Go to Settings > General > Date & Time and enable 'Se... ⇲
 
Login issue

Guest login not default

Fix: If the app does not default to guest login, check the settings or preferences section for an option to set guest login as the default. If av... ⇲
 
Registration issue

Character limit for email address

Fix: If the app has a character limit that prevents you from entering your full email address, try using a shorter email address or a different e... ⇲
 
Freezing issue

MovingLife unresponsive after update

Fix: Force close the app and restart your iPhone. This can help clear any temporary glitches that may have occurred after the update. OR If th... ⇲
 
Updates issue

Previous data lost after update

Fix: Check if the app has a backup feature or cloud sync option that may allow you to restore previous data. Look in the settings for any backup... ⇲
 
UI issue

Graph scaling issues

Fix: Try zooming in or out on the graph by using pinch gestures. This can help adjust the view to better fit the data being displayed. OR Chec... ⇲
 
Support issue

Support website not in English

Fix: Use a translation tool or browser extension to translate the support website into your preferred language. Google Translate can be helpful f... ⇲
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 what users are saying
Bad experience
60.0%

Good experience
40.0%

Neutral
0.0%

~ from our NLP analysis of 10 combined software ratings.

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 Private Data MovingLife collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Diagnostics