fix problems on Lulu Shopping [iphone]

​

—— Run into issues on Lulu Shopping? Get help pending when official support gets back to you!

Lulu Shopping
Info:
company: Lulu Group International
: https://www.luluhypermarket.com/en-ae/contactus
Chat with our AI-based Lulu Shopping Support
   Hello! How can I assist you?  

characters left:
 
Settings issue

Inability to edit orders after checkout

Fix: Before finalizing your order, double-check your cart to ensure all items are correct. If you need to make changes after checkout, consider c... ⇲

Inability to select saved addresses

Fix: Go to the settings section of the app and ensure that your addresses are saved correctly. You may need to re-enter them if they are not show... ⇲

Inability to cancel orders

Fix: Check the app's order history section to see if there is an option to cancel your order before it ships. OR If cancellation is not availa... ⇲
 
Search issue

Manual item search from promotions

Fix: Take note of the promotional items and use the search bar to find them directly by entering the product name or category. OR Check the pr... ⇲

Search function fails to find products

Fix: Try using different keywords or phrases when searching for products. Sometimes synonyms or alternative names can yield better results. OR... ⇲
 
Payments issue

Shipping fees apply

Fix: Look for any promotions or minimum purchase requirements that may waive shipping fees. Sometimes, spending a certain amount can qualify you... ⇲

Inconsistent delivery charges

Fix: Review the delivery options at checkout carefully. Different items may have different shipping costs based on size, weight, or delivery spee... ⇲

Issues with U.S. credit card acceptance

Fix: Ensure that your credit card information is entered correctly, including the billing address that matches your bank records. OR Try using... ⇲
 
Bugs issue

Frequent wrong or missing items

Fix: Double-check your order summary before finalizing your purchase to ensure all items are correct. If you receive the wrong items, document th... ⇲

Damaged items delivered

Fix: Inspect your items immediately upon delivery. If you find any damage, take photos and report the issue through the app's customer service fe... ⇲

Broken items received

Fix: Document the condition of the items with photos and report the issue through the app's customer service feature for a possible refund or rep... ⇲
 
UI issue

Poor inventory organization

Fix: Use the search function to find specific items rather than browsing through categories. This can save time and help locate items more effici... ⇲

Categories poorly organized

Fix: Use the search function to find specific items instead of browsing through categories, which can save time. OR If you have specific items... ⇲
 
Notifications issue

Excessive calls about unavailable items

Fix: Check the app for real-time inventory updates before placing an order. If an item is out of stock, it should be indicated in the app. OR... ⇲
 
Support issue

Delivery drivers unwilling to assist

Fix: Provide clear delivery instructions in the app to help drivers understand where to leave your items or how to reach you. OR If you have s... ⇲

No live support for delivery

Fix: Utilize the app's messaging feature to send inquiries about your delivery status or issues you may have. OR Check the FAQ section of the... ⇲
 
Loading issue

Delayed deliveries

Fix: Check the app for estimated delivery times and track your order status if tracking is available. This can provide insight into any delays.... ⇲
 
Updates issue

Lulu Shopping not updated with item availability

Fix: Refresh the app or check for updates in the App Store to ensure you have the latest version, which may include updated inventory information... ⇲

No order tracking

Fix: Check the app for any updates or features that may allow for order tracking. Sometimes this feature is added in newer versions. OR If tra... ⇲
 
Crashes issue

Lulu Shopping crashes frequently

Fix: Ensure that your device's operating system is up to date, as app crashes can sometimes be related to compatibility issues. OR Try uninsta... ⇲
 
Slow issue

Slow app performance

Fix: Close any other apps running in the background to free up memory and improve performance. OR Clear the app's cache if the option is avail... ⇲
 
Glitches issue

Glitches during use

Fix: Restart the app to see if the glitches persist. Sometimes a simple restart can resolve temporary issues. OR If glitches continue, conside... ⇲
 
Compatibility issue

Limited item availability on app

Fix: Check the app regularly for updates, as inventory can change frequently. You may also want to check the website for a wider selection. OR... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
84.9%

Bad experience
9.4%

Neutral
5.7%

~ from our NLP analysis of 4,284 combined software ratings.

 Switch to these Alternatives:
MAF Carrefour Online Shopping
6thStreet.com
Brands For Less - Shopping App
Xcite Online Shopping
جرير | Jarir
Mumzworld
Namshi - We Move Fashion
Dabdoob
Taw9eel
Sun & Sand Sports -Shop Online

 Private Data Lulu Shopping collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • Diagnostics