fix problems on SpendCatcher [iphone]

—— Run into issues on SpendCatcher ? Get help pending when official support gets back to you!

SpendCatcher by Mobilexpense

Info:

company: MobileXpense

: https://www.mobilexpense.com

: www.mobilexpense.com

Chat with our AI-based SpendCatcher Support

🛠️ Common SpendCatcher Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

app is very slow to perform transactions

Fix: 1. Clear the app cache: Go to your iPhone settings, scroll down to SpendCatcher, and select 'Clear Cache' if available. This can help improv... ⇲

connection errors while navigating

Fix: 1. Check your internet connection: Make sure you are connected to a stable Wi-Fi or cellular network. You can toggle Airplane mode on and of... ⇲

Uploads issue

long upload times for receipts

Fix: 1. Reduce the file size of your receipts: Use a photo editing app to crop or compress images before uploading them to SpendCatcher. OR 2.... ⇲

Bugs issue

cannot attach emailed receipts to expense reports

Fix: 1. Save the emailed receipt to your device: Open the email, tap on the receipt attachment, and select 'Save to Files' or 'Save Image'. Then,... ⇲

Customization issue

cumbersome mileage entry

Fix: 1. Use a dedicated mileage tracking app: Consider using a separate app for mileage tracking that integrates with SpendCatcher, if available.... ⇲

no option to reorder or insert mileage stops

Fix: 1. Use a mapping app: Plan your route using a mapping app like Google Maps, then manually enter the mileage into SpendCatcher based on your... ⇲

no customization for fields

Fix: 1. Use default fields: Familiarize yourself with the default fields available and use them as best as possible. OR 2. Keep a separate log... ⇲

Search issue

inaccurate location search results

Fix: 1. Ensure location services are enabled: Go to Settings > Privacy > Location Services and make sure SpendCatcher has permission to access yo... ⇲

Features issue

missing feature to merge receipt and credit card transactions

Fix: 1. Manually reconcile transactions: Keep a record of your receipts and credit card transactions, then manually match them in SpendCatcher.... ⇲

no share sheet extension for PDF receipts

Fix: 1. Save PDFs to your device: Download the PDF receipt to your device and then upload it directly to SpendCatcher. OR 2. Use a file manage... ⇲

frequent login required

Fix: 1. Check for app updates: Ensure you are using the latest version of SpendCatcher, as updates may fix login issues. OR 2. Enable 'Remembe... ⇲

app often fails to log in

Fix: 1. Check your internet connection: Ensure you have a stable connection before attempting to log in. OR 2. Reset your password: If login i... ⇲

no face login or credential saving

Fix: 1. Use a password manager: Consider using a password manager app to store your credentials securely and autofill them when logging in. OR... ⇲

UI issue

clunky UI/UX

Fix: 1. Familiarize yourself with the app: Spend some time exploring the app to understand its layout and features better, which may improve your... ⇲

difficult to view receipts

Fix: 1. Zoom in on receipts: Use pinch-to-zoom gestures to enlarge the receipt images for better visibility. OR 2. Use a receipt scanning app:... ⇲

not intuitive

Fix: 1. Explore tutorials: Look for any available tutorials or guides within the app to help you understand its features better. OR 2. Create... ⇲

feels outdated

Fix: 1. Explore alternative apps: If SpendCatcher feels outdated, consider exploring other expense tracking apps that may offer a more modern exp... ⇲

Slow issue

slow screen transitions and updates

Fix: 1. Restart your iPhone: A simple restart can help clear temporary issues that may be causing slow performance. OR 2. Close background app... ⇲

slow saving of information

Fix: 1. Ensure you have enough storage space: Go to Settings > General > iPhone Storage and check if you have sufficient space available. OR 2... ⇲

extremely slow

Fix: 1. Check for device storage: Ensure your iPhone has enough free storage space, as low storage can slow down app performance. OR 2. Limit... ⇲

Messages issue

email feature for receipts does not work

Fix: 1. Check your email settings: Ensure that SpendCatcher has permission to access your email and that your email account is set up correctly.... ⇲

Crashes issue

app frequently crashes

Fix: 1. Update the app: Check for updates in the App Store and install the latest version to fix bugs that may cause crashes. OR 2. Reinstall... ⇲

Performance issue

unstable performance

Fix: 1. Restart your iPhone: A restart can help clear temporary glitches affecting performance. OR 2. Free up storage: Delete unnecessary apps... ⇲

Network issue

network error messages despite good connection

Fix: 1. Reset network settings: Go to Settings > General > Reset > Reset Network Settings. This can resolve connectivity issues. OR 2. Toggle... ⇲

Glitches issue

glitchy performance

Fix: 1. Clear app data: If possible, clear the app data to remove any glitches that may be affecting performance. OR 2. Reinstall the app: Uni... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

84.3%

Bad experience

11.3%

Neutral

4.4%

~ from our NLP analysis of 1,263 combined software ratings.

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Private Data SpendCatcher collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- User Content
- Usage Data
- Diagnostics