fix problems on EZVIZ [iphone]

​

—— Run into issues on EZVIZ? Get help pending when official support gets back to you!

EZVIZ
Info:
company: EZVIZ Inc.
: https://support.ezvizlife.com
: www.ezviz.com
Chat with our AI-based EZVIZ Support
   Hello! How can I assist you?  

characters left:
 
Slow issue

Slow camera control response

Fix: 1. Ensure that your internet connection is strong and stable. Test your speed using a speed test app. 2. Close any background apps that may... ⇲

Live streaming is slow

Fix: 1. Check your internet speed and stability. Use a speed test app to ensure you have sufficient bandwidth. 2. Close any other apps that may b... ⇲
 
Login issue

Intermittent login issues

Fix: 1. Ensure you are entering the correct username and password. If you’ve forgotten your password, use the 'Forgot Password' option to reset i... ⇲
 
Notifications issue

Notifications stop working intermittently

Fix: 1. Go to Settings > Notifications > EZVIZ and ensure that notifications are enabled. 2. Check if Do Not Disturb mode is turned on. If it is,... ⇲

High sensitivity leads to false alerts

Fix: 1. Adjust the motion sensitivity settings in the app. Go to camera settings and lower the sensitivity level. 2. Consider repositioning the c... ⇲
 
Bugs issue

Geofence feature does not work properly

Fix: 1. Ensure that location services are enabled for the EZVIZ app. Go to Settings > Privacy > Location Services and set it to 'While Using the... ⇲

Playback feature malfunctions

Fix: 1. Ensure that your internet connection is stable. A weak connection can affect playback. 2. Clear the app cache by uninstalling and reinsta... ⇲
 
UI issue

EZVIZ interface is confusing

Fix: 1. Familiarize yourself with the app by exploring each section. Use the help or tutorial section if available. 2. Look for online guides or... ⇲
 
Search issue

Difficulty retrieving past footage

Fix: 1. Ensure that the camera is set to record and that the storage is not full. Check the storage settings in the app. 2. Use the search or fil... ⇲
 
Network issue

EZVIZ fails to connect to the internet

Fix: 1. Check your internet connection by trying to access other apps or websites. If they are also not working, restart your router. 2. Go to Se... ⇲
 
Camera issue

Camera goes offline unexpectedly

Fix: 1. Check the power supply to the camera. Ensure it is plugged in and receiving power. 2. Restart the camera by unplugging it for a few secon... ⇲
 
Settings issue

No option to turn off UV lights

Fix: 1. Check the camera settings in the app to see if there is an option to disable UV lights. If not, consult the user manual for specific inst... ⇲
 
Compatibility issue

Inconsistent performance across devices

Fix: 1. Ensure that all devices are running the latest version of the EZVIZ app. Update them through the App Store. 2. Check the compatibility of... ⇲
 
Customization issue

Lack of preset buttons for camera views

Fix: 1. Familiarize yourself with the app's camera control features. Some apps may allow you to create shortcuts or favorites for quick access. 2... ⇲

Limited notification customization options

Fix: 1. Explore the notification settings within the app to see if there are any options to customize alerts. 2. Use the app's feedback option to... ⇲
 
Support issue

Poor customer support response

Fix: 1. Check the app for any FAQ or help sections that may provide answers to common issues. 2. Use community forums or user groups for advice a... ⇲
 
Updates issue

EZVIZ updates disrupt functionality

Fix: 1. If an update causes issues, try uninstalling the app and reinstalling it to revert to a stable version. 2. Monitor the app's update histo... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
91.5%

Bad experience
5.2%

Neutral
3.3%

~ from our NLP analysis of 18,420 combined software ratings.

 Switch to these Alternatives:
Vietmap REC
Timemark: timestamp camera+gps
Hik-Connect - for End user
Photo Wonder
PicPro - AI Photo Editor
Ebitcam
Photo Background Changer 2025
SnapEdit - Remove Objects AI
CareCam Pro
Guarding Vision

 Private Data EZVIZ collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Usage Data