fix problems on AW Touchpoint [iphone]

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—— Run into issues on AW Touchpoint? Get help pending when official support gets back to you!

AW Touchpoint
Info:
company: American Well
: http://americanwell.com/clinicalsupport
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Audio issue

Lag in audio causing overlap

Fix: Try using headphones or an external microphone to improve audio clarity and reduce lag. This can help minimize echo and overlapping sounds d... ⇲

Long waiting times with static noise

Fix: If you experience static noise, try muting your microphone when not speaking to reduce background noise. This can help improve the overall a... ⇲

Inability to hear provider while being seen

Fix: Check your audio settings within the app to ensure that the correct output device is selected. Sometimes, the audio may be routed to a diffe... ⇲
 
Settings issue

Difficulties with sound settings

Fix: Go to your iPhone's Settings > Sounds & Haptics and ensure that the volume is turned up. Also, check if the 'Silent' switch on the side of y... ⇲
 
Security issue

Requires secret password for access

Fix: Make sure you have the correct password saved in a secure location. If you forget it, check if the app has a password recovery option or res... ⇲
 
Network issue

Inconsistent connection warnings

Fix: Check your internet connection stability. If you are on Wi-Fi, try resetting your router or moving closer to it. If using cellular data, ens... ⇲

Not optimized for high-speed connections

Fix: If you have a high-speed connection but are experiencing issues, try resetting your network settings. Go to Settings > General > Reset > Res... ⇲

Requires multiple attempts to connect

Fix: Ensure that your device is not overloaded with background applications. Close any unnecessary apps to free up resources for the AW Touchpoin... ⇲
 
Login issue

Frustrating login and setup process

Fix: Ensure that you are entering the correct login credentials. If you have trouble, try resetting your password through the app or website. O... ⇲
 
Support issue

Limited technical support

Fix: Utilize online forums or community support groups related to AW Touchpoint. Often, other users share solutions to common problems. OR Che... ⇲
 
Crashes issue

AW Touchpoint crashes during use

Fix: Ensure that your iPhone's operating system is up to date. Go to Settings > General > Software Update to check for updates. OR Delete and... ⇲
 
UI issue

Confusing user interface

Fix: Take some time to explore the app's features and settings. Familiarizing yourself with the layout can help reduce confusion during use. OR... ⇲
 
Privacy issue

Inadequate privacy settings

Fix: Review the app's privacy settings to ensure that you have enabled the necessary permissions for audio and video. Go to Settings > Privacy >... ⇲
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 what users are saying
Good experience
89.1%

Bad experience
8.4%

Neutral
2.5%

~ from our NLP analysis of 8,376 combined software ratings.

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 Private Data AW Touchpoint collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics