fix problems on KING 5 News [iphone]

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—— Run into issues on KING 5 News ? Get help pending when official support gets back to you!

KING 5 News for Seattle/Tacoma
Info:
company: Tegna Inc.
: https://www.king5.com/contact-us
: www.king5.com
Chat with our AI-based KING 5 News Support
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UI issue

navigation is confusing

Fix: 1. Familiarize yourself with the app layout. Spend a few minutes exploring the main sections and features. 2. Use the search function to qui... ⇲

cluttered interface

Fix: 1. Customize your app layout if the option is available. Look for settings that allow you to hide or rearrange sections. 2. Use the search f... ⇲

navigation requires multiple steps

Fix: 1. Familiarize yourself with the app layout to understand the quickest paths to your desired content. 2. Use the search function to bypass m... ⇲

scrolling back to previous articles is annoying

Fix: 1. Use the back button or swipe gestures to return to previous articles more efficiently. 2. Check if the app has a 'History' or 'Recently V... ⇲
 
Video issue

emphasis on videos over articles

Fix: 1. Look for a 'News' or 'Articles' tab within the app that may filter out video content. 2. If available, adjust your content preferences in... ⇲
 
Ads issue

repetitive ads

Fix: 1. Check if the app offers a premium subscription that removes ads. Look for an option in the settings or main menu. 2. If ads are repetitiv... ⇲

video ads before content

Fix: 1. If the app has a premium version, consider subscribing to it to eliminate video ads. 2. Use the app during off-peak hours when there may... ⇲

too many ads

Fix: 1. Check if the app offers a premium subscription that reduces or eliminates ads. 2. Clear the app cache by going to 'Settings' > 'General'... ⇲

shifting text due to ads

Fix: 1. Try rotating your device to landscape mode, which may help stabilize the layout. 2. If available, consider subscribing to a premium versi... ⇲

commercials block access to news

Fix: 1. Consider subscribing to a premium version of the app if available, which may eliminate commercials. 2. Use the app during times when fewe... ⇲
 
Customization issue

font size too small

Fix: 1. Adjust the font size in your iPhone settings. Go to 'Settings' > 'Display & Brightness' > 'Text Size' and adjust the slider to increase t... ⇲
 
Glitches issue

scrolling stutters

Fix: 1. Close other apps running in the background. Double-click the home button or swipe up from the bottom (for iPhone X and later) to see open... ⇲
 
Messages issue

KING 5 News messages cut off

Fix: 1. Ensure your device is updated to the latest iOS version. Go to 'Settings' > 'General' > 'Software Update' to check for updates. 2. Check... ⇲
 
Slow issue

slow reporting of breaking news

Fix: 1. Enable push notifications for breaking news. Go to 'Settings' > 'Notifications' > 'KING 5 News' and ensure notifications are allowed. 2.... ⇲

laggy performance

Fix: 1. Close other apps running in the background to free up resources. 2. Restart your iPhone to clear temporary performance issues. 3. Ensure... ⇲
 
Content issue

lack of content variety

Fix: 1. Explore different sections of the app to find varied content. Look for tabs like 'Local', 'National', 'Weather', etc. 2. Use the search f... ⇲

inability to access previous content

Fix: 1. Use the search function to find specific articles or topics you previously accessed. 2. Check if the app has a 'History' or 'Recently Vie... ⇲
 
Search issue

difficult to find sections

Fix: 1. Familiarize yourself with the app layout by spending time exploring each section. 2. Use the search feature to quickly locate specific se... ⇲
 
Loading issue

unresponsive while loading new content

Fix: 1. Check your internet connection. Switch between Wi-Fi and cellular data to see if the issue persists. 2. Restart the app by closing it com... ⇲
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 what users are saying
Good experience
95.1%

Neutral
3.1%

Bad experience
1.8%

~ from our NLP analysis of 28,937 combined software ratings.

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 Private Data KING 5 News collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Search History
    • Usage Data
    • Diagnostics