fix problems on Ego [iphone]

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—— Run into issues on Ego ? Get help pending when official support gets back to you!

Ego | The Ride Hailing App
Info:
company: Ego for Information Technology
: https://ego-now.com/
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Support issue

Unprofessional driver behavior

Fix: If you encounter unprofessional behavior, document the incident with details and report it through the app. This helps the company address t... ⇲

Lack of driver accountability

Fix: To hold drivers accountable, always rate your driver after the ride and provide detailed feedback about your experience, which can help impr... ⇲

Poor customer service response

Fix: For quicker responses, use the in-app support feature to submit your issue, as it may prioritize your request over email or phone support.... ⇲

Dirty and old cars

Fix: If you receive a ride in a dirty or old car, you can cancel the ride and request another one. Make sure to provide feedback in the app about... ⇲

Drivers not assisting passengers with children

Fix: When booking a ride, add a note in the app indicating that you have children and may need assistance. This can help inform the driver before... ⇲

Frequent scenic route detours by drivers

Fix: If a driver takes a longer route, you can politely ask them to follow the route suggested by the app's navigation system, which is typically... ⇲

Inability to resolve app issues

Fix: For app-related issues, try clearing the app's cache or data in your phone's settings, which can resolve many common problems. You can do th... ⇲

Unreliable ride scheduling

Fix: When scheduling a ride, book it a bit earlier than you need to account for any potential delays. This can help ensure you arrive on time.... ⇲

High cancellation rates

Fix: To reduce the likelihood of cancellations, try to book rides during times when demand is lower, such as off-peak hours, when more drivers ar... ⇲

Inadequate driver training

Fix: If you notice a lack of professionalism or safety concerns with a driver, report the incident through the app to help the company address tr... ⇲

Poor communication from support team

Fix: For better communication, be clear and concise in your messages to support, providing all necessary details about your issue to facilitate a... ⇲
 
UI issue

Inaccurate destination placement

Fix: Before confirming your ride, double-check the destination pin on the map. You can drag the pin to the exact location you want to go, ensurin... ⇲
 
Customization issue

Limited favorite locations

Fix: To work around the limited favorite locations, create a note on your phone with frequently used addresses and copy-paste them into the app w... ⇲

No option for family-sized vehicles

Fix: If you need a larger vehicle, consider using the app during peak hours when more drivers are available, as they may have larger vehicles in... ⇲
 
Payments issue

Issues with adding US credit cards

Fix: Ensure that your credit card details are entered correctly, including the billing address that matches your bank records. If issues persist,... ⇲

Removal of Apple Pay payment option

Fix: If Apple Pay is no longer available, check for any app updates that may restore this feature. Ensure your app is updated to the latest versi... ⇲
 
Bugs issue

Inconsistent fare calculations

Fix: Before booking, check the fare estimate provided in the app. If the fare seems unusually high, consider waiting a few minutes and checking a... ⇲
 
Network issue

Poor app tracking and location accuracy

Fix: Ensure that your phone's GPS is enabled and that the app has permission to access your location. You can check this in your phone's settings... ⇲
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 what users are saying
Good experience
91.6%

Bad experience
5.9%

Neutral
2.5%

~ from our NLP analysis of 12,142 combined software ratings.

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 Private Data Ego collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • User Content
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • Identifiers
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content
    • Usage Data