fix problems on DW Learn German [iphone]

—— Run into issues on DW Learn German? Get help pending when official support gets back to you!

DW Learn German

Info:

company: Deutsche Welle

: http://dw.com/en/service/contact/s-30606

Chat with our AI-based DW Learn German Support

🛠️ Common DW Learn German Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

DW Learn German is only a web frontend

Fix: If the app is primarily a web frontend, ensure you have a stable internet connection. If you experience slow loading times, try switching to... ⇲

Cannot cut/copy text

Fix: To copy text, try tapping and holding on the text until the selection tool appears. If this does not work, check if the app has a built-in f... ⇲

Compatibility issue

No Split View support on iPad

Fix: If Split View is not supported, you can use the Slide Over feature instead. Open the app, then swipe from the right edge of the screen to br... ⇲

UI issue

Text answers not fully visible

Fix: If text answers are cut off, try adjusting the font size in the app settings if available. This can sometimes help fit more text on the scre... ⇲

Subtitles cut off at the top of the screen

Fix: Adjust the display settings on your device. Go to Settings > Display & Brightness and try changing the text size or display zoom settings to... ⇲

Customization issue

Subtitle placement cannot be changed

Fix: Check the app settings for any options related to subtitle display. If there are no options available, consider using external resources or... ⇲

Crashes issue

DW Learn German crashes when creating a new account

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for DW Learn German, and check for updates. If the app is... ⇲

Registration issue

Registration process is confusing

Fix: To simplify the registration process, take notes of each step as you go through it. This can help you keep track of what information is requ... ⇲

Screen issue

DW Learn German opens to a blank screen

Fix: If the app opens to a blank screen, try force closing the app and reopening it. To do this, swipe up from the bottom of the screen and pause... ⇲

Cannot sign into account

Fix: Double-check your login credentials to ensure they are correct. If you have forgotten your password, use the 'Forgot Password' feature to re... ⇲

Syncing issue

Lessons do not sync progress

Fix: Ensure that you are logged into the same account on all devices where you use the app. If you are using multiple devices, check the app sett... ⇲

Battery issue

DW Learn German consumes excessive device resources

Fix: Check for any background processes that may be running alongside the app. Go to Settings > General > Background App Refresh and disable it f... ⇲

Freezing issue

DW Learn German freezes during registration

Fix: If the app freezes, try force closing it and reopening it. If the problem continues, check for updates in the App Store and install any avai... ⇲

Bugs issue

Inability to track completed lessons

Fix: If the app does not track completed lessons, consider keeping a manual log of your completed lessons in a notes app or spreadsheet. This can... ⇲

Storage issue

No offline lesson storage

Fix: If offline access is not available, consider downloading lesson materials or resources from the app to your device if the app allows it. You... ⇲

Features issue

No integrated glossary feature

Fix: If the app lacks a glossary, consider using a separate dictionary or language learning app that can provide definitions and translations for... ⇲

Loading issue