fix problems on Novo [iphone]

—— Run into issues on Novo? Get help pending when official support gets back to you!

Novo - Small Business Checking

Info:

company: Novo Platform Inc.

: https://novo.zendesk.com

: novo.co

Chat with our AI-based Novo Support

🛠️ Common Novo Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Novo lacks real-time account view

Fix: Check if the app has any settings related to account updates. Go to the app settings and look for options like 'Refresh Account' or 'Update... ⇲

Customer service response is slow

Fix: Utilize the in-app chat feature if available, as it may provide quicker responses than email or phone support. Be sure to have your account... ⇲

Account issue

Account freezing without notice

Fix: Regularly monitor your account for any unusual activity. If you notice anything suspicious, immediately change your password and enable two-... ⇲

Difficulties with account verification

Fix: Ensure that you are providing accurate and complete information during the verification process. Double-check your personal details and any... ⇲

Unclear communication regarding account reviews

Fix: Check the app for any notifications or messages regarding account reviews. Sometimes, important information is communicated through in-app m... ⇲

Bugs issue

Mobile deposit feature is unreliable

Fix: Ensure that you are following the app's guidelines for mobile deposits, such as taking clear pictures of the check and ensuring proper light... ⇲

Glitches issue

Frequent app glitches

Fix: Make sure your app is updated to the latest version. Go to the App Store, search for the app, and check for any available updates. Updates o... ⇲

Camera issue

Limited check deposit picture amount

Fix: If you are encountering limits on the number of checks you can deposit, consider consolidating multiple checks into one deposit if possible,... ⇲

Inability to review check images before deposit

Fix: Before taking a picture of the check, ensure you are in a well-lit area and that the check is flat and clearly visible. This can help improv... ⇲

Settings issue

Inability to turn off card in app

Fix: Look for a 'Card Management' or 'Security' section in the app settings. This is often where you can manage your card settings, including tur... ⇲

Payments issue

Issues with linking to payment platforms

Fix: Double-check the linking process to ensure you are entering the correct account information and following the steps as outlined in the app's... ⇲

No option for instant cash deposits

Fix: Consider using alternative methods for cash deposits, such as transferring funds from another bank account or using a linked payment platfor... ⇲

Poor handling of disputed transactions

Fix: Document all details related to the disputed transaction, including dates, amounts, and any communication with customer service. This can he... ⇲

UI issue

Confusing Reserved Funds feature

Fix: Review the app's help section or FAQ for explanations on how the Reserved Funds feature works. Understanding the purpose and mechanics can c... ⇲

Updates issue

Delayed transaction updates

Fix: Check your internet connection to ensure it is stable, as a poor connection can delay updates. If the connection is good, try refreshing the... ⇲

Syncing issue

Inconsistent password syncing

Fix: Ensure that you are using the same password across all devices. If you change your password, make sure to update it on all devices where the... ⇲

Security issue

Lack of effective fraud resolution

Fix: Regularly monitor your account for unauthorized transactions and report any suspicious activity immediately through the app's reporting feat... ⇲

Customization issue

Limited features for business owners

Fix: Explore the app thoroughly to ensure you are utilizing all available features. Sometimes, features may be hidden in different sections of th... ⇲

Inability to save invoices as drafts

Fix: If the app does not support saving drafts, consider using a separate invoicing app that allows for draft saving and then exporting the final... ⇲

Support issue

Long wait times for customer support

Fix: Try reaching out during off-peak hours, such as early morning or late evening, when wait times may be shorter. OR Utilize the app's help... ⇲

Crashes issue

Frequent app crashes

Fix: Ensure your device's operating system is up to date, as compatibility issues can cause crashes. Go to Settings > General > Software Update t... ⇲