fix problems on Decathlon Connect [iphone]

—— Run into issues on Decathlon Connect? Get help pending when official support gets back to you!

Decathlon Connect

Info:

company: Decathlon

: https://support.decathlon.fr/decathlon_connect

: www.decathlon.com

Chat with our AI-based Decathlon Connect Support

🛠️ Common Decathlon Connect Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Erratic activity uploads

Fix: 1. Ensure that your internet connection is stable. Switch between Wi-Fi and mobile data to see if the issue persists. 2. Restart the Decathl... ⇲

Decathlon Connect shows only activity stats after first day

Fix: 1. Check if the app has permission to access your activity data. Go to Settings > Privacy > Motion & Fitness and ensure Decathlon Connect is... ⇲

Network issue

Bluetooth connection issues

Fix: 1. Ensure Bluetooth is enabled on your iPhone by going to Settings > Bluetooth and toggling it on. 2. Forget the device in Bluetooth setting... ⇲

Crashes issue

Decathlon Connect crashes when connecting to scale

Fix: 1. Ensure that the scale's firmware is up to date. Check the manufacturer's website for any updates. 2. Restart the Decathlon Connect app an... ⇲

Cannot log in with Decathlon website credentials

Fix: 1. Double-check your login credentials for any typos. Ensure that you are using the correct email and password. 2. If you have forgotten you... ⇲

Support issue

Customer service unresponsive

Fix: 1. Check the app for any FAQs or help sections that may provide answers to your questions. 2. Look for community forums or user groups onlin... ⇲

Syncing issue

Data not loading to Strava

Fix: 1. Ensure that you have linked your Decathlon Connect account to Strava correctly. Go to the app settings and check the connections. 2. Chec... ⇲

Bugs issue

Decathlon Connect sometimes indicates Bluetooth is off

Fix: 1. Check your iPhone's Bluetooth settings to ensure it is turned on. Go to Settings > Bluetooth and toggle it on. 2. Restart the app to refr... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

42.9%

Bad experience

38.1%

Neutral

19.0%

~ from our NLP analysis of 21 combined software ratings.

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Private Data Decathlon Connect collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Usage Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- Identifiers
- Usage Data
- Diagnostics