fix problems on Myk [iphone]

—— Run into issues on Myk? Get help pending when official support gets back to you!

Myk - for GoPro Video Editing

Info:

company: AI Motion, Inc.

: http://support.mykapp.io/solution/categories/36000111096

: www.mykapp.io

Chat with our AI-based Myk Support

🛠️ Common Myk Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Set up is difficult

Fix: 1. Ensure your iPhone is updated to the latest iOS version. Go to Settings > General > Software Update. 2. Download the Myk app from the App... ⇲

Audio and video occasionally out of sync

Fix: 1. Check if your GoPro firmware is up to date. Connect your GoPro to the GoPro app and check for updates. 2. When editing, try to manually a... ⇲

Audio issue

Video or audio lost on longer recordings

Fix: 1. Before recording, ensure your GoPro has sufficient storage space. Check the SD card capacity and format it if necessary. 2. Record in sho... ⇲

Crashes issue

Myk crashes when mixing telemetry data

Fix: 1. Ensure that both the Myk app and your iPhone are updated to the latest versions. 2. Close any other apps running in the background to fre... ⇲

Bugs issue

Telemetry data speed inaccurate

Fix: 1. Check the settings in the Myk app to ensure telemetry data is being recorded correctly. 2. Verify that your GoPro is set to the correct m... ⇲

Uploads issue

Disconnects from GoPro during upload

Fix: 1. Ensure that your iPhone and GoPro are within close range to maintain a strong Bluetooth or Wi-Fi connection. 2. Restart both your iPhone... ⇲

Screen issue

Black screen when saving video

Fix: 1. Check your iPhone's storage space. Go to Settings > General > iPhone Storage and ensure you have enough space available. 2. Restart the M... ⇲

Compatibility issue

Does not support Hero 5 Black

Fix: 1. If you own a Hero 5 Black, consider using an alternative app that supports this model for editing. 2. Check if there are any firmware upd... ⇲

Error messages with Hero 6 Black

Fix: 1. Ensure that your Hero 6 Black is updated to the latest firmware version. 2. Restart both the GoPro and the Myk app to clear any temporary... ⇲

No support for Hero 8

Fix: 1. If you own a Hero 8, consider using an alternative app that supports this model for editing. 2. Check for any updates to the Myk app that... ⇲

No support for GoPro MAX

Fix: 1. If you own a GoPro MAX, consider using an alternative app that supports this model for editing. 2. Check for any updates to the Myk app t... ⇲

No support for Osmo Action

Fix: 1. If you own an Osmo Action, consider using an alternative app that supports this model for editing. 2. Check for any updates to the Myk ap... ⇲

Support issue

Unresponsive customer support

Fix: 1. Check the app's FAQ section for common issues and solutions. 2. Look for user forums or community support groups where you can ask questi... ⇲

Limited resources for support

Fix: 1. Explore online forums and communities dedicated to GoPro and video editing for additional support. 2. Utilize video tutorials available o... ⇲

Network issue

Difficult to connect to GoPro

Fix: 1. Ensure that your GoPro is powered on and in the correct mode for connection (Wi-Fi or Bluetooth). 2. Restart both your iPhone and GoPro t... ⇲

Unreliable streaming connection

Fix: 1. Ensure that your Wi-Fi connection is stable and strong. Move closer to the router if necessary. 2. Restart your router and your iPhone to... ⇲

Inability to connect to Hero 7

Fix: 1. Ensure that your Hero 7 is updated to the latest firmware. 2. Restart both your iPhone and Hero 7 to reset the connection. 3. Check the a... ⇲

Payments issue

Lifetime purchase prompts for repurchase

Fix: 1. Check your purchase history in the App Store to confirm your purchase. 2. Log out of the Myk app and log back in to refresh your account... ⇲

No free trial available

Fix: 1. Look for promotional offers or discounts that may be available for new users. 2. Consider researching user reviews and tutorials to gauge... ⇲

Charges for canceled subscription

Fix: 1. Review the subscription terms and conditions to understand the cancellation policy. 2. If you wish to cancel, do so before the renewal da... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

86.5%

Bad experience

10.7%

Neutral

2.7%

~ from our NLP analysis of 401 combined software ratings.

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Private Data Myk collects from your iPhone

Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- User Content
- Usage Data
- Diagnostics

Cost of Subscriptions

Monthly: $3.99 Monthly Pro subscription
Myk Pro - Yearly: $19.99 All functions & no watermark
Lifetime: $24.99 Lifetime Upgrade to Pro
Semi-Annual: $14.99 Semi-Annual subscription to Pro