fix problems on My Sun Life (Canada) [iphone]

—— Run into issues on My Sun Life (Canada)? Get help pending when official support gets back to you!

my Sun Life (Canada)

Info:

company: Sun Life Financial

: http://www.sunlife.ca/mobile

Chat with our AI-based my Sun Life (Canada) Support

🛠️ Common my Sun Life (Canada) Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Claim delays due to document submission issues

Fix: Ensure that all required documents are submitted in the correct format. Check the app for a list of required documents for your claim and ve... ⇲

Multiple claim numbers for the same claim

Fix: Keep a detailed record of all claim submissions, including dates and claim numbers. If you notice multiple claim numbers for the same issue,... ⇲

Uploads issue

my Sun Life (Canada) does not accept PDF uploads

Fix: Convert your PDF documents to a supported format, such as JPEG or PNG, using a file conversion app or online service. Once converted, try up... ⇲

Bugs issue

Rejection of claims requiring resubmission of prescriptions

Fix: Before resubmitting, carefully review the rejection notice to understand the reason for the rejection. Ensure that the prescription is valid... ⇲

UI issue

Difficulty entering service dates

Fix: When entering service dates, ensure that you are using the correct date format as specified in the app. If the app has a calendar feature, u... ⇲

Updates issue

Outdated provider information

Fix: Check the app for an option to refresh or update provider information. If available, use this feature to ensure you have the latest data.... ⇲

Glitches issue

Glitches when setting visit dates

Fix: If you experience glitches, try clearing the app's cache. Go to your iPhone settings, find the app, and select 'Clear Cache' if the option i... ⇲

Customization issue

Limited features for non-group plans

Fix: Familiarize yourself with the specific features available for non-group plans by checking the app’s help section or user guide. This can hel... ⇲

Compatibility issue

Need to access website for additional information

Fix: Bookmark the website on your mobile browser for quick access. This way, you can easily switch between the app and the website as needed. O... ⇲

Slow issue

Occasional app slowness

Fix: Ensure that your app is updated to the latest version, as updates often include performance improvements. Go to the App Store, search for th... ⇲

Have a specific Problem? Resolve Your Issue below:

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Private Data my Sun Life (Canada) collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Health & Fitness
- Financial Info
- Contact Info
- User Content
- Search History
- Identifiers
- Usage Data
- Sensitive Info
- Diagnostics
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- Identifiers
- Diagnostics