fix problems on Shopify Inbox [iphone]

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Shopify Inbox
Info:
company: Shopify Inc.
: https://help.shopify.com
: www.shopify.com
Chat with our AI-based Shopify Inbox Support
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Messages issue

Chat history is fragmented

Fix: To keep track of your chat history more effectively, consider taking screenshots of important conversations or copying and pasting them into... ⇲

Lag in message delivery

Fix: Ensure that your internet connection is stable. A weak connection can cause delays in message delivery. Try switching to a different Wi-Fi n... ⇲

Inability to receive images from customers

Fix: If you cannot receive images, inform your customers to describe their issues in detail instead. You can create a saved reply that encourages... ⇲

Inconsistent auto-responses

Fix: Review your auto-response settings to ensure they are configured correctly. Go to the settings in Shopify Inbox and check the auto-response... ⇲

Spam messages from bots

Fix: To manage spam, you can create a saved reply that informs users that you only respond to genuine inquiries. This can deter some spam message... ⇲
 
Search issue

Search function is ineffective

Fix: Try using specific keywords or phrases when searching for messages in the chat history. This can help narrow down results and make it easier... ⇲
 
Notifications issue

Ghost notifications persist

Fix: If you are experiencing ghost notifications, try restarting your iPhone. This can sometimes clear up any glitches that cause notifications t... ⇲

No real-time chat notifications

Fix: Ensure that your notification settings are correctly configured in the app and on your device. Go to 'Settings' > 'Notifications' > 'Shopify... ⇲
 
Compatibility issue

No desktop application

Fix: As a workaround, you can access Shopify Inbox through a web browser on your desktop. Log in to your Shopify account and navigate to the Inbo... ⇲
 
Customization issue

Limited customer information capture

Fix: To capture more customer information, consider asking for additional details in your initial chat messages. You can create a saved reply tha... ⇲

Limited reporting and analytics

Fix: To track your performance, consider manually logging key metrics such as response times and customer satisfaction in a spreadsheet. This can... ⇲

Lack of intuitive AI features

Fix: While AI features may be limited, you can enhance your customer interactions by using saved replies to streamline responses and improve effi... ⇲

No option to customize notification sounds

Fix: Check your iPhone's general notification settings to see if you can change the notification sound for the Shopify Inbox app. Go to 'Settings... ⇲
 
Settings issue

No option to disable chat outside business hours

Fix: As a temporary solution, you can set up a saved reply that informs customers you are unavailable outside of business hours. This can help ma... ⇲
 
Syncing issue

Shopify Inbox does not refresh chat status automatically

Fix: Try manually refreshing the app by pulling down on the chat list. This can sometimes trigger the app to update and show the latest messages.... ⇲
 
Bugs issue

Saved replies are deleted

Fix: Regularly back up your saved replies by copying them into a note-taking app or document. This way, you can easily restore them if they are d... ⇲
 
Security issue

Inability to block persistent spam accounts

Fix: If you cannot block spam accounts, consider reporting them through the app if that option is available. This can help improve the overall ex... ⇲
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 what users are saying
Good experience
94.6%

Bad experience
3.3%

Neutral
2.1%

~ from our NLP analysis of 11,191 combined software ratings.

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 Private Data Shopify Inbox collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content