fix problems on Cornerstone Bank I [iphone]

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—— Run into issues on Cornerstone Bank I? Get help pending when official support gets back to you!

Cornerstone Bank iMobile
Info:
company: Cornerstone Bank (MA)
: https://cornerstonebank.com
: cornerstonebank.com
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Payments issue

Signature rejection during check deposit

Fix: 1. Ensure your signature matches: When signing the back of the check, make sure it closely resembles the signature you have on file with the... ⇲

Inability to pay bills online

Fix: 1. Check your account settings: Ensure that your account is set up correctly for bill pay. Go to the settings in the app and verify your pay... ⇲
 
Loading issue

Bill pay feature fails to load

Fix: 1. Restart the app: Close the app completely by swiping it away from the app switcher, then reopen it to see if the bill pay feature loads c... ⇲

Cornerstone Bank i fails to load

Fix: 1. Check your internet connection: Ensure you have a stable internet connection. Try switching between Wi-Fi and cellular data. OR 2. Res... ⇲
 
Login issue

Frequent login issues

Fix: 1. Enable Face ID or Touch ID: If available, set up biometric login for easier access. Go to Settings in the app and enable this feature if... ⇲

Inconvenient login process

Fix: 1. Enable biometric login: If available, set up Face ID or Touch ID for quicker access to the app. OR 2. Save login credentials: Use the... ⇲
 
Camera issue

Camera malfunction for mobile check deposit

Fix: 1. Check camera permissions: Go to Settings > Privacy > Camera and ensure that Cornerstone Bank iMobile has permission to access your camera... ⇲
 
UI issue

Confusing overdraft display

Fix: 1. Review account statements: Check your account statements for a clearer understanding of your overdraft status and any fees associated wit... ⇲

Difficult to read account math

Fix: 1. Zoom in on the screen: Use the pinch-to-zoom gesture to enlarge the text for better readability. OR 2. Adjust display settings: Go to... ⇲

Confusing interface with processing and pending transactions

Fix: 1. Familiarize yourself with the app: Spend some time navigating the app to understand where different features are located and how transact... ⇲
 
Account issue

Inability to link bank accounts

Fix: 1. Verify account information: Ensure that the bank account details you are entering are correct, including account number and routing numbe... ⇲
 
Features issue

No check deposit feature

Fix: 1. Confirm eligibility: Check if your account type is eligible for mobile check deposit by reviewing your account details or the bank's webs... ⇲

No option to deposit checks in menu

Fix: 1. Check for app updates: Ensure you have the latest version of the app, as features may be added in updates. OR 2. Verify account eligib... ⇲
 
Screen issue

Blank screen after agreeing to terms for check deposit

Fix: 1. Restart the app: Close the app completely and reopen it to see if the issue resolves itself. OR 2. Reinstall the app: If the problem p... ⇲
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 what users are saying
Good experience
97.0%

Neutral
1.5%

Bad experience
1.5%

~ from our NLP analysis of 1,753 combined software ratings.

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 Private Data Cornerstone Bank i collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics