fix problems on Neobank [iphone]

—— Run into issues on Neobank ? Get help pending when official support gets back to you!

neobank by BNC Digital

Info:

company: PT. Bank Neo Commerce Tbk

: https://www.bankneocommerce.co.id/

Chat with our AI-based neobank Support

🛠️ Common neobank Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

neobank freezes while watching stream

Fix: 1. Close other applications: Double-click the home button (or swipe up from the bottom on newer iPhones) to view all open apps. Swipe up on... ⇲

slow loading times

Fix: 1. Clear app cache: Go to Settings > General > iPhone Storage, find the Neobank app, and select 'Offload App'. This will remove the app but... ⇲

Crashes issue

frequent crashes

Fix: 1. Update the app: Ensure you are using the latest version of the Neobank app by checking for updates in the App Store. Developers often rel... ⇲

Downloads issue

limited offline functionality

Fix: 1. Download necessary information: Before going offline, open the Neobank app and navigate to the sections you need. This may allow the app... ⇲

Support issue

poor customer support

Fix: 1. Utilize in-app help: Check if the Neobank app has a help or FAQ section that can provide answers to common questions. 2. Use social media... ⇲

Notifications issue

inconsistent notifications

Fix: 1. Check notification settings: Go to Settings > Notifications > Neobank and ensure that notifications are enabled. Adjust the settings to a... ⇲

UI issue

difficult navigation

Fix: 1. Familiarize yourself with the app: Spend some time exploring the app to understand its layout and features. Look for a tutorial or help s... ⇲

Customization issue

lack of customization options

Fix: 1. Explore settings: Check the app settings for any customization options that may not be immediately obvious. Sometimes, features are hidde... ⇲

Battery issue

high battery consumption

Fix: 1. Limit background activity: Go to Settings > General > Background App Refresh and disable it for the Neobank app to reduce battery usage.... ⇲

Compatibility issue

limited device compatibility

Fix: 1. Check system requirements: Ensure your iPhone is running the latest iOS version compatible with the Neobank app. Go to Settings > General... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

69.2%

Bad experience

23.1%

Neutral

7.7%

~ from our NLP analysis of 13 combined software ratings.

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Private Data neobank collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- Contacts
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- User Content
- Usage Data
- Diagnostics