fix problems on Adidas [iphone]

—— Run into issues on Adidas? Get help pending when official support gets back to you!

adidas: Shop Shoes & Clothing

Info:

company: adidas

: https://www.adidas.com/us/help

: www.adidas.com

Chat with our AI-based adidas Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

App is glitchy

Fix: 1. Clear the app cache: Go to your iPhone Settings > General > iPhone Storage > Find the Adidas app > Tap on it and select 'Offload App'. Th... »»

Payment system often fails

Fix: 1. Check your payment method: Ensure that your credit/debit card details are correct and that your card is not expired. Go to the app settin... »»

Updates issue

Order history not updating

Fix: 1. Refresh the app: Close the app completely and reopen it. This can sometimes force the app to refresh and update your order history. OR... »»

Bugs issue

Loyalty program features not working

Fix: 1. Check your account status: Ensure that you are logged into the correct account that has the loyalty program. Go to your account settings... »»

Incorrect items shipped

Fix: 1. Double-check your order confirmation: Review your order details in the app to confirm what you ordered versus what you received. OR 2.... »»

Packages not delivered as promised

Fix: 1. Track your package: Use the tracking feature in the app to see the current status of your delivery and any updates. OR 2. Contact the... »»

Inaccurate tracking information

Fix: 1. Refresh tracking: Close and reopen the app to refresh the tracking information, as it may not update in real-time. OR 2. Contact the c... »»

Notifications issue

Inconsistent order confirmations

Fix: 1. Check your email settings: Ensure that the email address linked to your account is correct and that confirmation emails are not going to... »»

Syncing issue

Wishlist not syncing across devices

Fix: 1. Ensure you are logged into the same account: Check that you are using the same Adidas account on all devices. Log out and log back in if... »»

Support issue

Customer service unresponsive

Fix: 1. Use in-app chat: If available, use the in-app chat feature for quicker responses instead of email or phone support. OR 2. Check social... »»

Payments issue

Delayed refunds

Fix: 1. Check refund status: Go to your order history in the app to see if there are any updates on the refund status. OR 2. Keep records: Doc... »»

High shipping costs

Fix: 1. Look for promotions: Check the app for any ongoing promotions or discounts on shipping that may apply to your order. OR 2. Combine ord... »»

Limited payment options

Fix: 1. Use a digital wallet: If available, try using a digital wallet like PayPal or Apple Pay, which may offer more flexibility. OR 2. Check... »»

Difficulty in processing returns

Fix: 1. Follow the return instructions: Carefully read the return policy in the app and follow the steps outlined for processing returns. OR 2... »»

Privacy issue

Lack of transparency in order processing

Fix: 1. Check order tracking: Use the tracking feature in the app to monitor your order status and shipping updates. OR 2. Set notifications:... »»

UI issue

App navigation issues

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app to understand its layout and features better. OR 2. Restart th... »»

Customization issue

Inability to preview items before drops

Fix: 1. Follow social media: Keep an eye on Adidas' social media channels for previews and announcements about upcoming drops. OR 2. Check the... »»

Crashes issue

App crashes frequently

Fix: 1. Update the app: Ensure you are using the latest version of the app by checking for updates in the App Store. OR 2. Restart your device... »»

Features issue

No store locator functionality

Fix: 1. Use the website: Visit the Adidas website on your browser, which may have a store locator feature that the app lacks. OR 2. Search onl... »»

Settings issue

Unclear points redemption process

Fix: 1. Review loyalty program details: Check the loyalty program section in the app for any guidelines on how to redeem points. OR 2. Experim... »»

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

97.6%

Bad experience

1.3%

Neutral

1.1%

~ from our NLP analysis of 653,511 combined software ratings.

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Private Data adidas collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Purchases
- Contact Info
- Search History
- Browsing History
- Identifiers
- Usage Data
Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Contact Info
- Search History
- Browsing History
- Identifiers
- Usage Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- User Content
- Diagnostics