fix problems on Night Owl Connect [iphone]

—— Run into issues on Night Owl Connect? Get help pending when official support gets back to you!

Night Owl Connect

Info:

company: Night Owl SP, LLC

: https://support.nightowlsp.com/hc/en-us

: nightowlsp.com

Chat with our AI-based Night Owl Connect Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

app lacks essential features

Fix: Check for any available updates in the App Store. Developers often add new features in updates. To do this, open the App Store, tap on your... »»

push notifications fail sporadically

Fix: Ensure that notifications are enabled for the app. Go to your iPhone's Settings > Notifications > Night Owl Connect and make sure 'Allow Not... »»

invalid token error occurs frequently

Fix: Log out of the app and log back in. This can refresh your session and resolve token issues. To do this, go to the app settings and find the... »»

Crashes issue

app crashes upon startup

Fix: Force close the app and restart it. To do this, swipe up from the bottom of the screen (or double-click the Home button on older iPhones) to... »»

Video issue

unable to rewind or fast forward recordings

Fix: Ensure that you are using the latest version of the app, as playback features may be improved in updates. Check the App Store for updates as... »»

buffering issues when accessing video

Fix: Lower the video quality settings in the app if available. This can help reduce buffering by using less bandwidth. Look for video quality set... »»

no scrubbing feature while watching recordings

Fix: Check for updates to the app, as scrubbing features may be added in newer versions. Update the app through the App Store as previously descr... »»

app lacks basic playback functions

Fix: Check for updates to the app, as playback functions may be improved in newer versions. Update the app through the App Store as previously de... »»

app does not show recent recordings

Fix: Ensure that your camera is set to record continuously or on motion detection. Check the camera settings to confirm that recording is enabled... »»

Glitches issue

live feed glitches

Fix: Check your internet connection. Live feed quality can be affected by slow or unstable connections. Test your Wi-Fi speed using a speed test... »»

Slow issue

app takes too long to access cameras

Fix: Reduce the number of cameras you are trying to access simultaneously. If you have multiple cameras, try accessing them one at a time to see... »»

Account issue

app signs users out frequently

Fix: Check your app settings for any session timeout settings. If available, adjust them to a longer duration to prevent frequent logouts. OR... »»

app does not allow logout

Fix: Force close the app and restart it. Sometimes, a simple restart can resolve temporary glitches that prevent logging out. OR If the logout... »»

Notifications issue

notifications do not specify which camera triggered

Fix: Check the app settings for notification preferences. Some apps allow you to customize notifications to include more details. Look for option... »»

Network issue

app fails to connect remotely

Fix: Check your internet connection and ensure that your device is connected to the internet. A stable connection is required for remote access.... »»

Support issue

poor customer support for app issues

Fix: Utilize online forums or community support groups where other users may share solutions to common problems. Websites like Reddit or dedicate... »»

Updates issue

app updates often worsen performance

Fix: If you experience issues after an update, try uninstalling the app and reinstalling the previous version if possible. You may need to search... »»

Installation issue

app requires frequent reinstallation

Fix: Clear the app's cache as mentioned earlier. Go to Settings > General > iPhone Storage, find Night Owl Connect, and select 'Offload App'. Thi... »»

Settings issue

motion detection alerts are overly sensitive

Fix: Adjust the motion detection sensitivity settings in the app. Go to the camera settings and look for motion detection options to lower the se... »»

Compatibility issue

app does not support TouchID

Fix: Check for updates to the app, as developers may add new features like TouchID support in future updates. Update the app through the App Stor... »»