fix problems on River Island [iphone]

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—— Run into issues on River Island? Get help pending when official support gets back to you!

River Island
Info:
company: River Island
: https://www.riverisland.com/how-can-we-help/contact-us
: www.riverisland.com
Chat with our AI-based River Island Support
   Hello! How can I assist you?  

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Login issue

Inability to sign in on iPhone

Fix: 1. Check your internet connection: Ensure you have a stable internet connection. Try switching between Wi-Fi and mobile data to see if that... ⇲
 
Bugs issue

Prices displayed incorrectly at checkout

Fix: 1. Clear app cache: Go to Settings > General > iPhone Storage > River Island. Tap 'Offload App' to clear the cache. Reopen the app and check... ⇲

Items not saved in cart after app closes

Fix: 1. Ensure you are logged in: Make sure you are logged into your account before adding items to your cart, as guest sessions may not save car... ⇲

River Island does not retain user session

Fix: 1. Check your settings: Go to Settings > River Island and ensure that background app refresh is enabled, which may help the app retain your... ⇲
 
Customization issue

No American currency conversion option

Fix: 1. Use a currency converter app: Download a currency converter app from the App Store to quickly convert prices from GBP to USD while shoppi... ⇲
 
UI issue

Delivery fees not clearly stated

Fix: 1. Check the delivery information section: Before checkout, navigate to the delivery information section in the app to find details about de... ⇲
 
Syncing issue

Wishlist items not interchangeable between app and website

Fix: 1. Manually transfer items: If you have items in your wishlist on the app, manually add them to your wishlist on the website to ensure you h... ⇲
 
Search issue

Search history cannot be cleared

Fix: 1. Clear app cache: Go to Settings > General > iPhone Storage > River Island. Tap 'Offload App' to clear the cache, which may reset your sea... ⇲
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 what users are saying
Good experience
95.6%

Bad experience
2.4%

Neutral
2.0%

~ from our NLP analysis of 1,488 combined software ratings.

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 Private Data River Island collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • Search History
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • User Content
    • Usage Data
    • Diagnostics