fix problems on Scout Elf [iphone]

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—— Run into issues on Scout Elf? Get help pending when official support gets back to you!

Scout Elf® Ideas
Info:
company: The Elf on the Shelf CCA & B LLC.
: http://www.elfontheshelf.com/apps/ideas-for-scout-elves-app-support
: www.elfontheshelf.com
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UI issue

Scrolling issues return to home screen

Fix: 1. Ensure your iPhone is updated to the latest iOS version. Go to Settings > General > Software Update. 2. Try closing other apps running i... ⇲

Difficulty switching between kids and adults

Fix: 1. Familiarize yourself with the app's navigation. Look for a profile or user switcher icon, usually located in the top corner of the app.... ⇲

Inability to save ideas without scrolling back to top

Fix: 1. Check if there is a 'Save' button or option that appears when you select an idea. Make sure to look for it before scrolling. 2. Use the... ⇲

Inconvenient navigation between sections

Fix: 1. Familiarize yourself with the app's layout and navigation options. Look for a menu or tabs that can help you move between sections more e... ⇲
 
Video issue

Videos display as black screen

Fix: 1. Check your internet connection to ensure it is stable. 2. Restart the app and try playing the video again. 3. Clear the app's cache by... ⇲
 
Glitches issue

Glitches and bugs present

Fix: 1. Ensure the app is updated to the latest version. Check the App Store for updates. 2. Restart your iPhone to clear temporary glitches. 3... ⇲
 
Customization issue

Limited options for creating scenes

Fix: 1. Explore all sections of the app to ensure you are not missing any features. 2. Check for updates in the app that may introduce new scene... ⇲
 
Content issue

Lack of available supplies for ideas

Fix: 1. Check the app for any links or suggestions for where to purchase supplies. 2. Consider using common household items or craft supplies yo... ⇲

Not enough simple ideas

Fix: 1. Explore the app thoroughly to ensure you are not missing any simple ideas. 2. Look for user-generated content or community sections with... ⇲
 
Bugs issue

Scout Elf content changes unexpectedly

Fix: 1. Check if the app has a settings menu where you can control content updates or notifications. 2. If the app allows, turn off automatic up... ⇲
 
Loading issue

Photos do not load

Fix: 1. Ensure you have a stable internet connection. 2. Restart the app and try loading the photos again. 3. Clear the app's cache by deleting... ⇲
 
Installation issue

Requires frequent reinstallation

Fix: 1. Ensure your iPhone has enough storage space. Go to Settings > General > iPhone Storage to check. 2. Regularly clear unused apps and data... ⇲
 
Privacy issue

Hidden app for child safety

Fix: 1. Check your device's settings to see if the app is restricted under Screen Time settings. Go to Settings > Screen Time > App Limits. 2. I... ⇲
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 what users are saying
Good experience
89.6%

Bad experience
5.3%

Neutral
5.1%

~ from our NLP analysis of 3,603 combined software ratings.

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 Private Data Scout Elf collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data