fix problems on SyncUP DRIVE Legacy [iphone]

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—— Run into issues on SyncUP DRIVE Legacy? Get help pending when official support gets back to you!

SyncUP DRIVE Legacy
Info:
company: T-Mobile
: https://support.t-mobile.com/community/contact-us
: www.t-mobile.com
Chat with our AI-based SyncUP DRIVE Legacy Support
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Bugs issue

Inaccurate trip start locations

Fix: 1. Ensure GPS is enabled: Go to Settings > Privacy > Location Services and make sure Location Services are turned on for SyncUP DRIVE. 2. Ca... ⇲

Duplicate car entries created

Fix: 1. Check your account settings: Log into your SyncUP DRIVE account and look for any duplicate entries. If found, delete the duplicates manua... ⇲

SyncUP DRIVE Legacy does not save vehicle information changes

Fix: 1. Ensure you are connected to the internet: Changes may not save if you are offline. Connect to a stable network and try again. 2. Restart... ⇲

Roadside assistance feature may not work as expected

Fix: 1. Verify your subscription: Ensure that your roadside assistance feature is included in your subscription plan. 2. Restart the app: Close a... ⇲
 
Notifications issue

Lag in receiving notifications

Fix: 1. Check your internet connection: A slow or unstable connection can cause lag in notifications. Ensure you have a strong Wi-Fi or cellular... ⇲

Inconsistent notifications for car status

Fix: 1. Check notification settings: Ensure notifications are enabled in your iPhone settings for SyncUP DRIVE. 2. Restart the app: Close and reo... ⇲

Crash notifications are not effective

Fix: 1. Check for app updates: Ensure you have the latest version of SyncUP DRIVE, as updates may improve crash notifications. 2. Restart the app... ⇲
 
Settings issue

Inability to filter or export trip data

Fix: 1. Check app settings: Look for any options within the app that allow you to filter or export trip data. This may be found under a 'Reports'... ⇲
 
Updates issue

Outdated app design and features

Fix: 1. Check for updates: Go to the App Store and see if there are any updates available for SyncUP DRIVE. Updating may improve the design and f... ⇲

Limited information after updates

Fix: 1. Review update notes: Check the App Store for update notes to understand what changes were made. 2. Explore app settings: Sometimes, new f... ⇲
 
Network issue

GPS tracking issues while driving

Fix: 1. Ensure GPS is enabled: Go to Settings > Privacy > Location Services and make sure it is turned on for SyncUP DRIVE. 2. Calibrate your GPS... ⇲
 
Support issue

Customer service response times are long

Fix: 1. Utilize online resources: Check the app's FAQ or help section for common issues and solutions. 2. Use community forums: Look for user for... ⇲
 
Login issue

SyncUP DRIVE Legacy does not remember login after OS updates

Fix: 1. Check app settings: Ensure that the 'Remember Me' option is selected when logging in. 2. Reinstall the app: Uninstall and reinstall SyncU... ⇲
 
Compatibility issue

Missing vehicle models in app

Fix: 1. Check for app updates: Ensure you have the latest version of SyncUP DRIVE, as updates may add more vehicle models. 2. Manually enter vehi... ⇲
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 what users are saying
Good experience
95.9%

Neutral
2.6%

Bad experience
1.5%

~ from our NLP analysis of 27,407 combined software ratings.

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 Private Data SyncUP DRIVE Legacy collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics