fix problems on D'CENT [iphone]

—— Run into issues on D'CENT? Get help pending when official support gets back to you!

D'CENT - Crypto Wallet

Info:

company: IoTrust Co., Ltd

: https://dcentwallet.zendesk.com/hc/en-us

: store.dcentwallet.com

Chat with our AI-based D'CENT Support

🛠️ Common D'CENT Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Small print makes setup difficult

Fix: Increase the font size on your iPhone by going to Settings > Display & Brightness > Text Size. Adjust the slider to make text larger, which... ⇲

Sensitive 'ok' button complicates seed phrase verification

Fix: Try using a stylus or a pen to tap the 'ok' button more accurately, which may help avoid accidental taps. OR If possible, use a different... ⇲

Loading issue

Slow loading of main page

Fix: Clear the app cache by going to Settings > General > iPhone Storage, find the D'CENT app, and select 'Offload App'. This will remove the app... ⇲

Crashes issue

D'CENT crashes on newer devices

Fix: Check for app updates in the App Store. Developers often release updates to fix compatibility issues with newer devices. OR Try uninstall... ⇲

UI issue

Unresponsive buttons and text fields

Fix: Restart your iPhone by holding down the power button and sliding to power off. This can resolve temporary glitches in the app. OR Check f... ⇲

Customization issue

Inability to change wallet order

Fix: Check if there is an option in the app settings to rearrange wallets. If not, consider creating a new wallet and deleting the old one if org... ⇲

No dark mode option

Fix: Check if your iPhone is set to dark mode by going to Settings > Display & Brightness and selecting 'Dark'. This may not change the app but c... ⇲

Compatibility issue

No support for taproot addresses

Fix: Continue using legacy or SegWit addresses for now, as taproot support may be added in future updates. Keep an eye on app updates for this fe... ⇲

Fingerprint not communicating with webpage

Fix: Ensure that your fingerprint settings are correctly configured in the iPhone settings under Touch ID & Passcode. Make sure the app has permi... ⇲

Bugs issue

Incorrect balance display

Fix: Refresh the app by pulling down on the main page to update the balance. This can sometimes resolve display issues. OR Log out and log bac... ⇲

Issues with transaction visibility

Fix: Refresh the transaction history by pulling down on the screen. This can help load any pending transactions. OR Check your internet connec... ⇲

Exchange feature malfunctions

Fix: Try logging out and back into the app to reset the exchange feature. This can sometimes resolve temporary issues. OR Check for any app up... ⇲

Security issue

Wallet reuses same address for receiving BTC

Fix: Check the app settings for an option to enable 'new address for each transaction' or similar. If not available, consider using a different w... ⇲

Support issue

Lack of response from customer support

Fix: Check the app for any FAQ or help section that may provide answers to common issues without needing direct support. OR Look for community... ⇲

Updates issue

Upgrade only available via Google Chrome

Fix: If you have access to a computer, use Google Chrome to perform the upgrade. Alternatively, check if the app has an in-app upgrade option.... ⇲

Settings issue

Limited character length for passphrase

Fix: Consider using a longer passphrase that meets the character limit but is still secure. Use a combination of words or phrases that are easy f... ⇲

Slow issue