fix problems on Divoom [iphone]

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—— Run into issues on Divoom? Get help pending when official support gets back to you!

Divoom: Pixel art community
Info:
company: Divoom Lab (Hong Kong) International Co.,Limited
: http://www.divoom.com
: www.divoom.com
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Settings issue

Planner feature fails with multiple time settings

Fix: Ensure that you are entering the time settings correctly. Double-check the format (AM/PM) and any required fields. If the issue continues, t... ⇲

Clock setting is automatic and requires sign-in

Fix: If you prefer manual settings, check if there is an option to disable automatic time settings in the app. Look for a time settings section i... ⇲

Cache clearing option is missing

Fix: Try clearing the app's cache by deleting and reinstalling the app. This can help free up space and improve performance. OR If you want to... ⇲
 
Notifications issue

Limited notification customization options

Fix: Explore the app settings for notification preferences. Go to settings and look for a notifications section where you can adjust alert types,... ⇲
 
Network issue

Bluetooth connection issues with display control

Fix: Ensure that Bluetooth is enabled on your iPhone and that the Divoom device is in pairing mode. Go to Settings > Bluetooth and check if the d... ⇲

Frequent disconnections from Wi-Fi

Fix: Check your Wi-Fi settings and ensure that your device is within range of the router. Move closer to the router if necessary. OR Restart y... ⇲
 
UI issue

Navigation requires too many taps

Fix: Familiarize yourself with the app's shortcuts or gestures. Check the help section of the app for any tips on quicker navigation methods. O... ⇲

AM/PM indicator displays incorrectly

Fix: Check the time format settings in the app. Go to settings and look for an option to adjust the time format to 12-hour or 24-hour format as p... ⇲

Broken English in error messages and dialogs

Fix: If you encounter broken English, take note of the specific messages and try to understand the context. This may help you navigate the app de... ⇲
 
Search issue

Recent searches do not display automatically

Fix: Check if there is a setting to enable recent searches in the app. Go to the settings menu and look for search preferences. OR As a workar... ⇲
 
Syncing issue

Clock and channel mode cannot be synchronized

Fix: Try resetting the clock settings in the app. Go to the clock settings and look for an option to reset or synchronize with the device time.... ⇲

Loss of custom playlists due to Wi-Fi issues

Fix: Ensure that your Wi-Fi connection is stable. Restart your router or switch to a different network if possible. OR As a precaution, regula... ⇲
 
Camera issue

Photo converter zooms in after cropping

Fix: After cropping, check if there is an option to adjust the zoom level before saving. Look for a zoom slider or similar feature in the photo c... ⇲
 
Bugs issue

Weather app accuracy is poor

Fix: Check the location settings for the weather feature. Ensure that the app has permission to access your location for accurate weather updates... ⇲

Inaccurate weather updates

Fix: Ensure that the app has the correct location settings. Go to Settings > Privacy > Location Services and make sure Divoom is allowed to acces... ⇲

Inability to save created images

Fix: Check if there is a save option in the image creation tool. Look for a disk icon or 'Save' button in the interface. OR If saving fails, t... ⇲
 
Audio issue

Microphone causes device reset when connected

Fix: Try using a different microphone to see if the issue persists. This will help determine if the problem is with the microphone or the app its... ⇲

DJ mixer function plays inappropriate sounds

Fix: Check the sound settings within the DJ mixer feature. Look for options to adjust or mute certain sounds that may be inappropriate. OR If... ⇲
 
Slow issue

Lag when accessing menu options

Fix: Close any other apps running in the background to free up memory. Double-click the home button (or swipe up from the bottom on newer models)... ⇲

Slow or buggy content sending to device

Fix: Check your Wi-Fi connection to ensure it is stable. If possible, switch to a different network or restart your router to improve connectivit... ⇲

Divoom is slow and laggy

Fix: Close any unnecessary background apps to free up memory. Double-click the home button (or swipe up from the bottom on newer models) and swip... ⇲
 
Customization issue

No option to work on multiple projects simultaneously

Fix: Check if there is a project management feature in the app that allows you to save and switch between projects. Look for a 'Projects' or 'My... ⇲

Lack of utility-focused custom boards

Fix: Explore the app for any community boards or templates that may serve utility purposes. Sometimes users share their custom boards that can be... ⇲

No option to create folders for favorite pixel art

Fix: Check if there is a favorites or bookmarks section in the app where you can save your favorite pixel art for easy access. OR As a workaro... ⇲

Creation mode lacks basic text functionality

Fix: Explore the app for any text tools or features that may be hidden in menus. Sometimes features are not immediately visible. OR As a worka... ⇲
 
Login issue

Divoom logs out on different devices

Fix: Ensure that you are using the same account credentials on all devices. Double-check your login information to avoid discrepancies. OR If... ⇲
 
Updates issue

Recent update removed device settings

Fix: Check the app's update notes to see if the settings were moved or renamed. Sometimes features are relocated in updates. OR If settings ar... ⇲
 
Ads issue

Divoom has ads after recent update

Fix: Look for an option in the app settings to disable ads, which may be available as a premium feature or subscription. OR If ads are intrusi... ⇲
 
Support issue

Poor customer service response

Fix: Check the app for any FAQs or help sections that may provide answers to common issues without needing to contact support. OR Consider loo... ⇲
 
Freezing issue

Divoom freezes during login process

Fix: Ensure that you have a stable internet connection. Try switching from Wi-Fi to cellular data or vice versa to see if that resolves the issue... ⇲
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Good experience
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Bad experience
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Neutral
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~ from our NLP analysis of 9,199 combined software ratings.

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 Private Data Divoom collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics