fix problems on Voir [iphone]

—— Run into issues on Voir? Get help pending when official support gets back to you!

Voir - Makeup & Beauty Filters

Info:

company: Wannaby Inc.

: http://voir.me

Chat with our AI-based Voir Support

🛠️ Common Voir Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Videos load slowly or not at all

Fix: 1. Check your internet connection: Ensure you have a stable Wi-Fi or cellular data connection. You can do this by trying to load other apps... ⇲

Eyelashes not aligned with eyes

Fix: 1. Adjust the filter settings: Open the app and select the filter you are using. Look for options to adjust the position or size of the eyel... ⇲

Search issue

Difficult to find product details

Fix: 1. Use the search function: If the app has a search bar, type in the product name or category you are looking for. This can help you quickly... ⇲

Payments issue

Charged before free trial ended

Fix: 1. Review your subscription settings: Go to your iPhone settings, tap on your name at the top, then select 'Subscriptions'. Check the status... ⇲

Pro features not accessible despite payment

Fix: 1. Log out and log back in: Sometimes, logging out of your account and then logging back in can refresh your access to pro features. 2. Chec... ⇲

Automatic annual charge after trial

Fix: 1. Cancel the subscription: Go to your iPhone settings, tap on your name, then 'Subscriptions'. Find the Voir app and select 'Cancel Subscri... ⇲

Wrongful charges reported

Fix: 1. Review your subscription settings: Go to your iPhone settings, tap on your name, then 'Subscriptions' to check your current subscriptions... ⇲

Payment method required before trial confirmation

Fix: 1. Review the app's terms: Check the app's terms and conditions regarding the trial to understand why a payment method is required. This is... ⇲

Crashes issue

Voir shuts down when recording

Fix: 1. Restart your iPhone: Sometimes, a simple restart can resolve app crashes. Hold down the power button and slide to power off, then turn yo... ⇲

Camera issue

Camera view is black

Fix: 1. Check camera permissions: Go to your iPhone settings, scroll down to the Voir app, and ensure that camera access is enabled. If it’s not,... ⇲

Settings issue

Lack of information on subscription options

Fix: 1. Explore the app's settings: Look for a 'Subscription' or 'Account' section within the app where details about subscription options may be... ⇲

Voir sometimes fails to save settings

Fix: 1. Ensure you are connected to the internet: Some settings may require an internet connection to save. Check your connection and try saving... ⇲

Loading issue

Filters not loading

Fix: 1. Check your internet connection: Ensure you have a stable internet connection, as filters may require data to load. Switch to Wi-Fi if you... ⇲

Support issue

Incorrect email for support

Fix: 1. Check the app's help section: Look for a help or support section within the app that may provide the correct contact information for supp... ⇲

Slow customer service response

Fix: 1. Check the app's FAQ: Many common issues are addressed in the FAQ section of the app, which may provide quicker solutions than waiting for... ⇲

Permissions issue

Camera access issue

Fix: 1. Check camera permissions: Go to your iPhone settings, scroll down to the Voir app, and ensure that camera access is enabled. If it’s not,... ⇲

Customization issue

Limited shades for diverse skin tones

Fix: 1. Experiment with different filters: Try using various filters to see if any provide a better match for your skin tone. Some filters may ha... ⇲

Audio issue

Audio issues in video playback

Fix: 1. Check volume settings: Ensure that your device's volume is turned up and that the mute switch is not activated. Adjust the volume while p... ⇲

Account issue

Difficulty canceling subscription

Fix: 1. Go to your iPhone settings: Tap on your name at the top, then select 'Subscriptions'. Find the Voir app and select 'Cancel Subscription'.... ⇲

Video issue

Limited video recording time

Fix: 1. Check app settings: Look for any settings within the app that may allow you to adjust the video recording time or quality. Some apps have... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

91.6%

Bad experience

4.6%

Neutral

3.9%

~ from our NLP analysis of 17,283 combined software ratings.

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Private Data Voir collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- User Content
- Identifiers
- Usage Data
Data Linked to You: The following data may be collected and linked to your identity:
- User Content
- Search History
- Identifiers
- Usage Data
- Diagnostics