fix problems on ESound [iphone]

—— Run into issues on ESound? Get help pending when official support gets back to you!

eSound - MP3 Music Player App

Info:

company: Spicy Sparks S.R.L.

: https://esound.app

: esound.app

Chat with our AI-based eSound Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

App crashes during offline use

Fix: Ensure that the app is updated to the latest version. Go to the App Store, search for eSound, and check for updates. If an update is availab... »»

1% of users had this problem

Songs frequently marked as unavailable

Fix: Check your internet connection when online to ensure that the app can access the song library. If songs are still marked as unavailable, try... »»

18% of users had this problem

Bugs issue

Incorrect song versions or metadata

Fix: Manually edit the song metadata within the app if the option is available. Look for an edit option in the song details. OR Delete the inc... »»

Downloads issue

Inconsistent download functionality

Fix: Make sure you have enough storage space on your device. Go to Settings > General > iPhone Storage to check available space and delete unnece... »»

Songs delete themselves after download

Fix: Ensure that you have enough storage space on your device. If storage is low, the app may automatically delete downloaded songs to free up sp... »»

Ads issue

Excessive ads interrupting playback

Fix: Consider upgrading to a premium version of the app if available, which typically offers an ad-free experience. OR Use the app in offline... »»

Unskippable ads

Fix: Consider using the app in offline mode after downloading songs to avoid ads altogether. OR Look for a premium subscription option that ma... »»

Ads play during song playback

Fix: Consider upgrading to a premium version of the app if available, which typically offers an ad-free experience. OR Use the app in offline... »»

Performance issue

Lag and performance issues

Fix: Close other apps running in the background to free up system resources. Double-tap the home button and swipe up on apps to close them. OR... »»

UI issue

App does not show on lock screen

Fix: Check your device settings by going to Settings > Face ID & Passcode (or Touch ID & Passcode) and ensure that 'Allow Access When Locked' is... »»

Requires multiple taps to pause/unpause

Fix: Check if there are any accessibility settings enabled that may affect touch sensitivity. Go to Settings > Accessibility and adjust settings... »»

Touch sensitivity issues while scrolling

Fix: Clean the screen of your iPhone to ensure there are no obstructions affecting touch sensitivity. OR Restart your iPhone to refresh the to... »»

Automatic zooming on song details

Fix: Check for any accessibility settings that may be causing zooming. Go to Settings > Accessibility > Zoom and disable it if it is turned on.... »»

Slow issue

App slow to open

Fix: Restart your iPhone to clear temporary files and free up memory, which can help speed up app launch times. OR Delete and reinstall the ap... »»

Glitches issue

Glitches when playing offline music

Fix: Ensure that all songs are fully downloaded and not partially downloaded. Delete and re-download any problematic songs. OR Restart the app... »»

Customization issue

No option to transfer music from other services

Fix: Manually download songs from other services and upload them to eSound if the app allows for local file imports. OR Use a third-party musi... »»

Compatibility issue

Inability to use Siri for playback commands

Fix: Ensure that Siri is enabled on your device by going to Settings > Siri & Search and turning on 'Listen for 'Hey Siri' or 'Press Side Button... »»

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

83.3%

Bad experience

10.9%

Neutral

5.7%

~ from our NLP analysis of 30,184 combined software ratings.

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Private Data eSound collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
- Usage Data
Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
- Usage Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Identifiers
- Usage Data
- Diagnostics

Cost of Subscriptions

eSound Premium: $1.99 Removes advertisements
eSound Premium: $12.99 Unlimited ad-free music