fix problems on Kanopy [iphone]

—— Run into issues on Kanopy? Get help pending when official support gets back to you!

Kanopy

Info:

company: Kanopy

: http://kanopy.com/contact

Chat with our AI-based Kanopy Support

🛠️ Common Kanopy Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

app freezes while watching stream

Fix: 1. Close the app completely by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping the Kanopy app of... ⇲

clunky interface

Fix: 1. Familiarize yourself with the layout by exploring the app's menus and options. 2. Use the search function to find specific titles instead... ⇲

UI issue

difficult to recover from accidental button presses

Fix: 1. Be mindful of the buttons you press during playback; try to use the on-screen controls instead of physical buttons. 2. If you accidentall... ⇲

no option to skip forward

Fix: 1. Use the rewind button to navigate back to a specific point if you miss something. 2. Familiarize yourself with the playback controls to m... ⇲

unclear credit usage for collections and episodes

Fix: 1. Review the app's FAQ or help section for information on how credits are used. 2. Keep track of your credits and usage to better understan... ⇲

no way to view all movies in a category

Fix: 1. Use the search function to look for specific genres or categories. 2. Check if there are any curated lists or featured collections that m... ⇲

navigation issues after viewing details

Fix: 1. Use the back button to return to the previous screen instead of trying to navigate through the menu. 2. Familiarize yourself with the app... ⇲

no HD/4K indication

Fix: 1. Check the app settings to see if there are options for video quality. 2. Look for any indicators in the film description that may specify... ⇲

Video issue

issues with rewinding and resuming films

Fix: 1. Use the on-screen rewind button instead of the physical buttons to avoid confusion. 2. If the film does not resume automatically, navigat... ⇲

video quality issues

Fix: 1. Check your internet speed using a speed test app; a minimum of 5 Mbps is recommended for streaming. 2. Lower the video quality in the app... ⇲

lack of trailers or previews without losing credits

Fix: 1. Search for trailers on external platforms like YouTube to view them without using credits. 2. Check if the app has a separate section for... ⇲

Search issue

search function is ineffective

Fix: 1. Use specific keywords or titles when searching to improve results. 2. Try searching for films by genre or director if the title search is... ⇲

Compatibility issue

Chromecast functionality not working

Fix: 1. Ensure that your Chromecast device is set up correctly and connected to the same Wi-Fi network as your iPhone. 2. Restart both your iPhon... ⇲

Support issue

limited customer service

Fix: 1. Utilize the app's help section or FAQ for common issues and solutions. 2. Search online forums or communities for user-generated solution... ⇲

no feedback option in the app

Fix: 1. Use any available contact forms or email addresses provided in the app's help section to send feedback. 2. Consider leaving feedback on s... ⇲

Settings issue

points expire too quickly

Fix: 1. Plan your viewing schedule to maximize the use of your credits before they expire. 2. Keep track of expiration dates and prioritize films... ⇲

Security issue

data breach history

Fix: 1. Change your password regularly and use a strong, unique password for your account. 2. Enable two-factor authentication if available to ad... ⇲

Crashes issue

app crashes frequently

Fix: 1. Ensure your iPhone is updated to the latest iOS version, as updates can fix bugs. 2. Clear the app's cache by uninstalling and reinstalli... ⇲

difficulty logging in

Fix: 1. Double-check your login credentials for accuracy, including case sensitivity. 2. Reset your password if you are unsure of your login deta... ⇲

Network issue

inconsistent streaming quality

Fix: 1. Check your internet speed and ensure it meets the minimum requirements for streaming. 2. Lower the video quality in the app settings if a... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

95.7%

Neutral

2.3%

Bad experience

2.0%

~ from our NLP analysis of 117,843 combined software ratings.

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Private Data Kanopy collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
- Diagnostics
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Usage Data