fix problems on Eurostar Trains [iphone]

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—— Run into issues on Eurostar Trains? Get help pending when official support gets back to you!

Eurostar Trains
Info:
company: Eurostar International Ltd.
: https://www.eurostar.com/us-en/contact-us/eurostar-contact-details
: www.eurostar.com
Chat with our AI-based Eurostar Trains Support
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Customization issue
Inability to select desired languages

Fix: 1. Check the app settings by navigating to the settings menu within the app. Look for a language option and select your preferred language.... ⇲
 
UI issue
No link to physical station address

Fix: 1. Use the app's map feature, if available, to find the nearest station. 2. Alternatively, search for the station on Google Maps or a simil... ⇲
Difficult to access ticket pricing and invoices

Fix: 1. Navigate to the 'My Bookings' section of the app to find your tickets and associated pricing. 2. If you cannot find invoices, check your... ⇲
Eurostar Trains does not show combination tickets

Fix: 1. Ensure you are searching for the correct route and dates, as combination tickets may only be available for specific journeys. 2. Check i... ⇲
 
Support issue
Customer service unresponsive during disruptions

Fix: 1. Check the app for any updates or notifications regarding service disruptions. 2. Use social media platforms like Twitter or Facebook to... ⇲
 
Glitches issue
Eurostar Trains glitches during payment process

Fix: 1. Ensure your internet connection is stable. Switch between Wi-Fi and mobile data to see if the issue persists. 2. Clear the app's cache b... ⇲
 
Updates issue
Incorrect seat assignments not updated in app

Fix: 1. Refresh the app by closing it completely and reopening it. Check your booking details again. 2. If the seat assignment is still incorrec... ⇲
 
Notifications issue
No notifications for train delays

Fix: 1. Check the app settings to ensure notifications are enabled. Go to Settings > Notifications > Eurostar and toggle on notifications. 2. En... ⇲
 
Compatibility issue
Limited support for users without SIM cards

Fix: 1. Use Wi-Fi to access the app and complete bookings or check schedules. 2. Download the app updates when connected to Wi-Fi to ensure you... ⇲
Inconsistent performance across devices

Fix: 1. Ensure that the app is updated to the latest version on all devices. Check for updates in the App Store. 2. Clear the app's cache on the... ⇲
 
Ads issue
Booking process complicated by promotional clutter

Fix: 1. Focus on the main booking options and ignore promotional banners. Look for a 'Skip' or 'Close' option on promotions if available. 2. Use... ⇲
 
Payments issue
Error messages during payment

Fix: 1. Check your payment details for accuracy, including card number, expiration date, and CVV. 2. Ensure that your internet connection is sta... ⇲
Lack of clear refund process

Fix: 1. Review the app's FAQ section for information on the refund process. 2. Check your email confirmation for any refund policy details that... ⇲
 
Crashes issue
Eurostar Trains crashes when logging in

Fix: 1. Ensure your iPhone is running the latest version of iOS. Go to Settings > General > Software Update to check for updates. 2. Clear the a... ⇲
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 what users are saying
Good experience
97.2%

Bad experience
1.7%

Neutral
1.0%

~ from our NLP analysis of 14,299 combined software ratings.

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 Private Data Eurostar Trains collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics