fix problems on Collect [iphone]

—— Run into issues on Collect ? Get help pending when official support gets back to you!

Collect by WeTransfer

Info:

company: WeTransfer BV

: https://wetransfer.zendesk.com/hc/en-us/sections/360000255366-Our-Collect-apps

Chat with our AI-based Collect Support

🛠️ Common Collect Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

app crashes upon launch

Fix: 1. Restart your iPhone: Sometimes, a simple restart can resolve app crashes. Press and hold the power button until you see the 'slide to pow... ⇲

items do not delete from boards

Fix: 1. Ensure you are following the correct deletion process: Tap on the item you want to delete, look for a delete option (usually represented... ⇲

Compatibility issue

no native iPad app

Fix: 1. Use the iPhone app in compatibility mode: You can download the iPhone version on your iPad. It will run in compatibility mode, which may... ⇲

Syncing issue

no account syncing between devices

Fix: 1. Ensure you are logged into the same account on both devices: Check that you are using the same email and password on both your iPhone and... ⇲

Account issue

password reset email not received

Fix: 1. Check your spam/junk folder: Sometimes, password reset emails can end up in these folders. Look for an email from Collect by WeTransfer.... ⇲

Uploads issue

files disappear after upload

Fix: 1. Check your internet connection: A weak connection can cause uploads to fail. Ensure you have a stable Wi-Fi or cellular connection. 2. Lo... ⇲

files too large to email

Fix: 1. Use file compression: Before uploading, compress large files using a file compression app to reduce their size. 2. Use a file-sharing ser... ⇲

no option for direct file upload and sharing

Fix: 1. Use the app's sharing features: If the app allows sharing via links, use that feature to share files directly from the app. 2. Explore al... ⇲

UI issue

narrow board view

Fix: 1. Zoom in on the board: Use a pinch gesture to zoom in on the board, which may help you see items more clearly. 2. Rearrange items: If poss... ⇲

confusing board organization

Fix: 1. Create a clear naming convention: Use consistent naming for boards and items to help you remember their purpose. 2. Use color coding or e... ⇲

Search issue

no search bar for files

Fix: 1. Use manual scrolling: While this is not ideal, manually scrolling through your boards may be necessary until a search feature is implemen... ⇲

Customization issue

inability to rename links

Fix: 1. Copy the link and create a new note or document: Paste the link into a note-taking app where you can rename it as needed. 2. Use a URL sh... ⇲

Freezing issue

app freezes when saving pictures

Fix: 1. Check storage space: Ensure your device has enough storage space available. Go to Settings > General > iPhone Storage to check. 2. Restar... ⇲

Payments issue

high subscription cost

Fix: 1. Evaluate your usage: Determine if you are using all the features offered in the subscription. If not, consider downgrading to a lower tie... ⇲

Audio issue

lack of repeat feature for audio

Fix: 1. Use a different audio player: If you need to repeat audio, consider using a dedicated audio player app that supports repeat functionality... ⇲

Support issue

poor customer support

Fix: 1. Check the app's FAQ or help section: Many common issues are addressed in the FAQ section of the app, which can provide immediate assistan... ⇲

Ads issue

misrepresentation of app purpose

Fix: 1. Review the app's features: Familiarize yourself with all the features the app offers to better understand its purpose. 2. Explore alterna... ⇲

Bugs issue

pre-populated junk in boards

Fix: 1. Manually delete unwanted items: Go through each board and delete any pre-populated items that you do not want. 2. Create new boards: If t... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

84.6%

Bad experience

12.5%

Neutral

2.9%

~ from our NLP analysis of 25,144 combined software ratings.

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Private Data Collect collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics

Cost of Subscriptions

Monthly: $9.99 Sync photos, links, and files across devices
Yearly: $99.99 Sync photos, links, and files across devices
Collect & Share: $14.99 Sync 1TB and Share Boards with Colleagues
Monthly: $25.99 Share Unlimited Boards
Yearly: $119.00 Sync 1TB and Share Boards with Colleagues
Yearly: $259.99 Share unlimited boards