fix problems on EM [iphone]

—— Run into issues on EM? Get help pending when official support gets back to you!

EM:RAP - Medical Education

Info:

company: EM:RAP, Inc.

: https://www.emrap.org/contact?subject=help

: www.emrap.org

Chat with our AI-based EM Support

🛠️ Common EM Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

EM takes too long to load

Fix: 1. Clear the app cache: Go to your iPhone Settings > General > iPhone Storage > EM:RAP. Tap on 'Offload App' to clear the cache without losi... ⇲

Downloads do not work

Fix: 1. Check your internet connection: Ensure you are connected to a stable Wi-Fi network. If using cellular data, ensure that the app has permi... ⇲

Bugs issue

Playback often forgets last position

Fix: 1. Ensure that the app is updated to the latest version. Go to the App Store, search for EM:RAP, and check for updates. OR 2. Try logging... ⇲

Crashes issue

EM crashes frequently

Fix: 1. Update the app: Go to the App Store, search for EM:RAP, and install any available updates. Developers often fix bugs in new releases. O... ⇲

Playback issue

Episodes do not play consecutively

Fix: 1. Check the app settings: Look for an option related to playback settings and ensure that 'Play Next Episode' or similar is enabled. OR... ⇲

EM does not remember playback position

Fix: 1. Check for app updates: Ensure you are using the latest version of the app, as updates may fix this issue. OR 2. Log out and back into... ⇲

Downloads issue

Cannot download entire episodes

Fix: 1. Check storage space: Ensure your device has enough storage available. Go to Settings > General > iPhone Storage to manage your storage.... ⇲

Downloaded sections do not stay downloaded

Fix: 1. Ensure you have enough storage space: Check your iPhone storage and free up space if necessary, as insufficient storage can cause downloa... ⇲

Inability to cancel downloads

Fix: 1. Check the app interface: Look for a download manager or section where you can see active downloads and cancel them. OR 2. Restart the... ⇲

No option to view downloaded episodes easily

Fix: 1. Explore the app's library or downloads section: Look for a dedicated area for downloaded content within the app. OR 2. Create a playli... ⇲

Audio issue

Audio playback is inconsistent

Fix: 1. Check your audio settings: Go to Settings > Sounds & Haptics and ensure that volume levels are appropriate and not muted. OR 2. Test p... ⇲

Playback stops when phone is locked

Fix: 1. Check app settings: Look for an option that allows background playback and ensure it is enabled. OR 2. Use the Control Center to resum... ⇲

Inconsistent audio quality

Fix: 1. Check your internet connection: Ensure you have a stable connection, as poor connectivity can affect audio quality. OR 2. Test playbac... ⇲

UI issue

Lock screen controls are inadequate

Fix: 1. Check for app updates: Sometimes, updates improve lock screen functionality. Go to the App Store and check for updates for EM:RAP. OR... ⇲

Navigation is complicated

Fix: 1. Familiarize yourself with the app layout: Spend some time exploring the app to understand its navigation structure. Look for a tutorial o... ⇲

Content organization is poor

Fix: 1. Create playlists or favorites: If the app allows, create custom playlists or mark episodes as favorites for easier access. OR 2. Provi... ⇲

EM interface is awkward

Fix: 1. Familiarize yourself with the layout: Spend time exploring the app to understand its features and layout better. OR 2. Provide feedbac... ⇲

Glitches issue

EM is glitchy

Fix: 1. Clear the app cache: Offload the app as mentioned earlier to clear any temporary files that may be causing glitches. OR 2. Reinstall t... ⇲

Features issue

In-app CME access is missing

Fix: 1. Check the app settings: Look for any options related to CME access and ensure you are logged in with the correct account that has access.... ⇲

Limited access to written summaries

Fix: 1. Explore the app's content sections: Look for a dedicated area for summaries or notes related to episodes. OR 2. Check if summaries are... ⇲

Lack of 15-second rewind/fast forward buttons in media display

Fix: 1. Use the playback slider: While it may not be as precise, you can manually drag the slider to rewind or fast forward. OR 2. Provide fee... ⇲

Customization issue

Font size is too small

Fix: 1. Adjust the font size in your iPhone settings: Go to Settings > Display & Brightness > Text Size and adjust the slider to increase text si... ⇲