fix problems on Genies & Gems [iphone]

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—— Run into issues on Genies & Gems? Get help pending when official support gets back to you!

Genies & Gems: Puzzle & Quests
Info:
company: Jam City, Inc.
: https://jamcity.helpshift.com/a/genies-and-gems/
: www.jamcity.com
Chat with our AI-based Genies & Gems Support
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Ads issue
Ads between every game

Fix: 1. Check if there is an option in the game settings to reduce the frequency of ads or to purchase an ad-free version. 2. If ads are botherso... »»
Unskippable ads between stages

Fix: 1. Check the game settings for any options to reduce ad frequency or purchase an ad-free experience. 2. Consider taking a break during ads t... »»
Black screen during ads

Fix: 1. Restart the app and try again. 2. Ensure your device is updated to the latest iOS version. OR 1. If the issue persists, try clearing t... »»
 
Gameplay issue
Inconsistent power-up effectiveness

Fix: 1. Review the power-up descriptions in the game to understand their intended effects. 2. Experiment with different combinations of power-ups... »»
Unable to save unlimited lives

Fix: 1. Check the game settings to see if there is an option to save lives or if it is a feature that requires a specific level to unlock. 2. Ens... »»
Difficulty in passing levels without purchases

Fix: 1. Focus on mastering the mechanics of the game and practice levels to improve your skills. 2. Use power-ups strategically to help pass diff... »»
Game does not advance after completing levels

Fix: 1. Restart the app to refresh the game state. 2. Ensure you have a stable internet connection, as this may affect level progression. OR 1... »»
Limited gifts and rewards

Fix: 1. Participate in daily challenges or events within the game to earn additional rewards. 2. Check the game’s social media pages for any prom... »»
Frustrating level designs with few movable gems

Fix: 1. Focus on developing strategies for each level, such as identifying key moves that can create cascades. 2. Use power-ups wisely to help cl... »»
 
Payments issue
Missing rewards after purchases

Fix: 1. Restart the app and check if the rewards appear after a refresh. 2. Ensure you are logged into the correct account associated with your p... »»
 
Freezing issue
Game locks up during free spins

Fix: 1. Restart the app and try the free spins again. 2. Ensure your device has enough memory available by closing other apps. OR 1. If the is... »»
 
Syncing issue
Loss of collected rewards after logging out

Fix: 1. Ensure you are logged into the correct account before logging out. 2. Check if there is an option to save your progress in the game setti... »»
 
Bugs issue
Friends feature not functioning

Fix: 1. Check your internet connection to ensure it is stable. 2. Restart the app and try accessing the friends feature again. OR 1. Ensure th... »»
 
Updates issue
Issues with landscape orientation after updates

Fix: 1. Check your device's orientation lock by swiping down from the top-right corner and ensuring the orientation lock is off. 2. Restart the a... »»
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
93.9%

Neutral
3.9%

Bad experience
2.2%

~ from our NLP analysis of 142,960 combined software ratings.

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 Private Data Genies & Gems collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • User Content
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contacts

  Cost of Subscriptions
  1. Handful of 25 Coins: $0.99 Handful of 25 Coins
  2. Bewitching Bundle: $1.99 Bewitching Bundle
  3. Spellbinding Stack: $6.99 Spellbinding Stack
  4. Stack of 135 Coins: $4.99 Stack of 135 Coins
  5. Bag of 275 Coins: $9.99 Bag of 275 Coins
  6. Magical Mix: $13.99 Magical Mix
  7. Platter of 575 Coins: $19.99 Platter of 575 Coins
  8. Amazing Assortment: $25.99 Amazing Assortment
  9. Sale: 30% off Bag of Coins: $6.99 Sale: 30% off Bag of 275 Coins
  10. Piggy Bank: $2.99 Piggy Bank