fix problems on A&D Heart Track [iphone]

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—— Run into issues on A&D Heart Track? Get help pending when official support gets back to you!

A&D Heart Track
Info:
company: A&D Company, Limited
: https://andhearttrack.com/p/support
: andhearttrack.com
Chat with our AI-based A&D Heart Track Support
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Freezing issue

A&D Heart Track freezes during navigation

Fix: Force close the app and restart it. Double-tap the home button (or swipe up from the bottom on newer iPhones) and swipe up on the A&D Heart... ⇲
 
Syncing issue

Heart Chart data not transferred

Fix: Ensure that the app is properly synced with your device. Go to the app settings and check if the sync option is enabled. If not, enable it a... ⇲

Does not sync with Apple Health

Fix: Check the app settings to ensure that syncing with Apple Health is enabled. If it is not, enable it and try syncing again. OR If syncing... ⇲

Cannot import old readings

Fix: Check if there is an import feature in the app settings. If available, follow the instructions to import old readings from a file or another... ⇲
 
Bugs issue

Does not automatically take three BP readings

Fix: Check the app settings to see if there is an option to enable automatic readings. If this feature is available, make sure it is turned on.... ⇲

Requires manual start for second reading

Fix: Check if there is an option in the app settings to enable automatic second readings. If available, enable this feature. OR Create a routi... ⇲
 
Settings issue

Cannot reset time for readings

Fix: Look for a settings option within the app that allows you to adjust the time settings for readings. If this option is not available, you may... ⇲
 
Permissions issue

Apple Health permissions need to be re-added

Fix: Go to Settings > Privacy > Health, find A&D Heart Track, and toggle the permissions off and back on to refresh them. OR Delete the app an... ⇲

Unable to request write access to Apple Health

Fix: Ensure that you have granted the necessary permissions in the Health app. Go to the Health app, tap on your profile, and check the permissio... ⇲
 
Crashes issue

A&D Heart Track crashes when starting BP check

Fix: Ensure that your iPhone is updated to the latest iOS version. Go to Settings > General > Software Update and install any available updates.... ⇲
 
Network issue

Lost connection to Bluetooth

Fix: Turn off Bluetooth on your iPhone and then turn it back on. This can help re-establish the connection with the A&D device. OR Forget the... ⇲
 
Registration issue

Unexpected error during app registration

Fix: Check your internet connection to ensure it is stable. If you are on Wi-Fi, try switching to mobile data or vice versa. OR Clear the app'... ⇲

Email/user name/password already in use error

Fix: Try resetting your password using the 'Forgot Password' option on the login screen. This can help if you have forgotten your credentials.... ⇲
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 what users are saying
Good experience
94.9%

Neutral
3.1%

Bad experience
2.1%

~ from our NLP analysis of 1,942 combined software ratings.

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 Private Data A&D Heart Track collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics