fix problems on The Bou [iphone]

—— Run into issues on The Bou? Get help pending when official support gets back to you!

The Boubyan App

Info:

company: Boubyan Bank

: https://boubyan.bankboubyan.com/en/contact-us/

: boubyan.bankboubyan.com

Chat with our AI-based The Bou Support

🛠️ Common The Bou Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

The Bou is laggy and crashes frequently

Fix: 1. Clear the app cache: Go to your iPhone's Settings > General > iPhone Storage. Find the Boubyan App and tap on it. If there's an option to... ⇲

Accounts notifications are visible without login

Fix: 1. Adjust notification settings: Go to Settings > Notifications > Boubyan App. You can disable notifications or adjust them to prevent sensi... ⇲

UI issue

Menu buttons are too close together

Fix: 1. Use a stylus or your finger's tip: If the buttons are too close, try using a stylus for more precision when tapping the buttons. OR 2.... ⇲

Screen issue

Splash screen issue not fixed

Fix: 1. Restart the app: Force close the Boubyan App by swiping up from the bottom of the screen (or double-clicking the home button) and swiping... ⇲

Updates issue

Number update process is broken

Fix: 1. Check for app updates: Ensure you have the latest version of the app, as updates often fix bugs related to account management features.... ⇲

Musaed feature fails after update

Fix: 1. Restart the app: Close the Boubyan App completely and reopen it to see if the Musaed feature works again. OR 2. Clear app data: If pos... ⇲

Pay you option removed after update

Fix: 1. Check for updates: Ensure that you are using the latest version of the app, as features may be reintroduced in subsequent updates. OR... ⇲

Compatibility issue

Limited services compared to other banks

Fix: 1. Explore all features: Make sure to explore all sections of the app to find any hidden features or services that may not be immediately vi... ⇲

No UTap for Apple Watch

Fix: 1. Use the app on your iPhone: Until UTap is available for Apple Watch, continue using the app on your iPhone for transactions and notificat... ⇲

Support issue

Rude customer service for non-Kuwaitis

Fix: 1. Document your experience: Keep a record of your interactions with customer service, noting dates and details. This can help you articulat... ⇲

Customization issue

No Dark Mode option

Fix: 1. Enable system-wide Dark Mode: Go to Settings > Display & Brightness and select 'Dark'. This may not change the app's appearance, but it c... ⇲