fix problems on HGTV GO [iphone]

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—— Run into issues on HGTV GO? Get help pending when official support gets back to you!

HGTV GO - Stream Live TV
Info:
company: Scripps Networks, LLC
: https://gohelp.discovery.com
: www.discovery.com
Chat with our AI-based HGTV GO Support
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Ads issue

Excessive and repetitive ads

Fix: 1. Try using the app during off-peak hours when ad load may be lighter. 2. Consider using a different device or platform to see if the ad ex... ⇲
 
Permissions issue

Episodes randomly locked

Fix: 1. Log out of the app and log back in to refresh your account status. 2. Check if your cable provider subscription is active and includes ac... ⇲
 
UI issue

Poor user interaction

Fix: 1. Familiarize yourself with the app's layout by exploring the menus and options. 2. Adjust your settings for notifications and preferences... ⇲
 
Playback issue

Auto play next episode starts too early

Fix: 1. Check the app settings to see if there is an option to adjust the auto-play feature. 2. If not available, manually pause the episode befo... ⇲
 
Content issue

Inconsistent content availability

Fix: 1. Check the app's content library regularly for updates, as availability can change. 2. Make sure your cable provider subscription includes... ⇲

Limited access to older shows

Fix: 1. Regularly check the app for updates, as older shows may be added back to the library. 2. Use the search function to look for specific old... ⇲
 
Glitches issue

Glitches during playback

Fix: 1. Ensure your app is updated to the latest version by checking the App Store. 2. Restart your iPhone to clear any temporary glitches affect... ⇲
 
Login issue

Difficulties logging in with cable provider

Fix: 1. Double-check your cable provider credentials for accuracy. 2. Ensure that your cable provider is supported by the HGTV GO app by checking... ⇲
 
Audio issue

Commercials cause audio/video sync issues

Fix: 1. Pause the video for a few seconds and then resume playback to see if it resolves the sync issue. 2. Restart the app to refresh the playba... ⇲

Increased volume during commercials

Fix: 1. Adjust the volume on your iPhone before the commercials start to a comfortable level. 2. Check if there are any audio settings within the... ⇲
 
Network issue

Inability to watch on the go without WiFi

Fix: 1. Check your app settings to see if there is an option to download episodes for offline viewing. 2. If available, download episodes while c... ⇲
 
Crashes issue

HGTV GO crashes or times out

Fix: 1. Ensure that your iPhone has enough storage space by going to Settings > General > iPhone Storage. If storage is low, delete unnecessary a... ⇲
 
Security issue

Two-factor authentication issues

Fix: 1. Ensure that your phone number is correctly linked to your cable provider account for two-factor authentication. 2. Check your phone setti... ⇲
 
Syncing issue

Inability to track watched episodes

Fix: 1. Manually keep track of episodes watched by creating a list or using a notes app. 2. Check if the app has a 'Watchlist' or 'My Shows' feat... ⇲
 
Errors issue

Error messages when accessing content

Fix: 1. Log out of the app and log back in to refresh your session. 2. Ensure that your internet connection is stable and try accessing the conte... ⇲
 
Updates issue

Frequent app updates cause new issues

Fix: 1. If you experience issues after an update, try uninstalling and reinstalling the app to reset it. 2. Monitor the app's update notes for kn... ⇲
 
Compatibility issue

Limited support for certain cable providers

Fix: 1. Check the app's list of supported cable providers to confirm if yours is included. 2. If not supported, consider using a different stream... ⇲
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 what users are saying
Good experience
96.4%

Neutral
1.8%

Bad experience
1.7%

~ from our NLP analysis of 48,016 combined software ratings.

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 Private Data HGTV GO collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics