fix problems on Hancock Whitney BIZ [iphone]

—— Run into issues on Hancock Whitney BIZ? Get help pending when official support gets back to you!

Hancock Whitney BIZ

Info:

company: Hancock Whitney Corporation

: https://www.hancockwhitney.com/contact-us

: www.hancockwhitney.com

Chat with our AI-based Hancock Whitney BIZ Support

🛠️ Common Hancock Whitney BIZ Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Business debit card silently bounces transactions

Fix: Check your account balance to ensure you have sufficient funds for the transaction. If the balance is low, consider transferring funds from... ⇲

Fingerprint function setup fails

Fix: Ensure that your device's software is up to date. Go to Settings > General > Software Update and install any available updates. After updati... ⇲

UI issue

Mobile deposit page scroll issue

Fix: Try rotating your device to landscape mode to see if the scroll issue persists. This can sometimes help with layout problems in apps. OR... ⇲

Credit balance lines confusing

Fix: Review the app's user guide or help section to understand how credit balances are displayed. Sometimes, a brief tutorial can clarify how to... ⇲

Outdated app interface

Fix: Check for app updates in the App Store. Go to the App Store, tap on your profile icon, and scroll down to see if Hancock Whitney BIZ has an... ⇲

Compatibility issue

Zelle not available in business app

Fix: Check if your account is eligible for Zelle by reviewing the app's FAQ section or the terms of service. If eligible, ensure that you have th... ⇲

Bugs issue

Hancock Whitney BIZ frequently malfunctions

Fix: Ensure that your device has enough storage space. Go to Settings > General > iPhone Storage and check if you have at least 1GB of free space... ⇲

Errors when transferring money

Fix: Double-check the recipient's account details to ensure they are entered correctly. Errors in account numbers or routing numbers can cause tr... ⇲

Checks sometimes not visible

Fix: Refresh the app by pulling down on the screen to reload the data. This can help in displaying any missing checks. OR Check your internet... ⇲

Face ID login not working

Fix: Ensure that Face ID is enabled for the app. Go to Settings > Face ID & Passcode, and check if the Hancock Whitney BIZ app is listed under 'U... ⇲

Features issue

No option to wire money through app

Fix: Check if the app has a feature for ACH transfers or similar services that may serve as an alternative to wire transfers. Review the app's fe... ⇲

No memo section for money transfers

Fix: Use the notes feature on your device to jot down any important information related to the transfer, and keep it handy for your records. OR... ⇲

No option for principal-only payments on loans

Fix: Check if the app has a feature for making additional payments or specifying payment types. This may be located in the loan management sectio... ⇲

Slow issue

Slow mobile deposit processing

Fix: Ensure that you are using a well-lit area when taking pictures of checks for deposit. Poor lighting can affect the quality of the images and... ⇲