fix problems on Y-Disk [iphone]

—— Run into issues on Y-Disk? Get help pending when official support gets back to you!

Y-Disk

Info:

company: Shenzhen Dianzhui Culture Technology Co., Ltd.

: http://www.udubeauty.com/

Chat with our AI-based Y-Disk Support

🛠️ Common Y-Disk Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Inability to view files without app

Fix: 1. Use a file management app: Consider using a third-party file management app that can access the files stored on the USB drive without nee... ⇲

19% of users had this problem

Poor video clarity after upload

Fix: 1. Check upload settings: Ensure that you are uploading videos in the highest quality available. Look for any settings in Y-Disk that allow... ⇲

17% of users had this problem

Backup issue

Inconsistent backup success rate

Fix: 1. Check storage space: Ensure that you have enough storage space on your iPhone and the USB drive for the backup. Clear unnecessary files i... ⇲

Syncing issue

Metadata loss during transfer

Fix: 1. Use a different transfer method: Instead of using Y-Disk, try transferring files directly through iTunes or Finder to preserve metadata.... ⇲

Uploads issue

Inaccurate date for uploaded videos

Fix: 1. Check your device's date and time settings: Go to Settings > General > Date & Time. Ensure 'Set Automatically' is enabled to sync with yo... ⇲

Compatibility issue

Limited file recognition by iOS

Fix: 1. Convert files to compatible formats: Use a file conversion app to change unsupported file types to ones that iOS recognizes (like JPEG, M... ⇲

Y-Disk does not support certain file formats

Fix: 1. Convert files to supported formats: Use a file conversion app to change unsupported files into formats that Y-Disk can handle. OR 2. C... ⇲

Requires multiple apps for different USB drives

Fix: 1. Check for app updates: Ensure that Y-Disk is updated to the latest version, as updates may consolidate functionality for different USB dr... ⇲

Y-Disk does not function with certain phone cases

Fix: 1. Remove the case: Temporarily remove the phone case while using Y-Disk to see if that resolves the issue. OR 2. Use a different case: I... ⇲

Freezing issue

Y-Disk freezes during file transfer

Fix: 1. Close other apps: Free up memory by closing other apps running in the background. Double-tap the home button and swipe up on apps to clos... ⇲

Screen issue

Y-Disk requires constant screen on

Fix: 1. Adjust auto-lock settings: Go to Settings > Display & Brightness > Auto-Lock and set it to 'Never' while using Y-Disk to prevent the scre... ⇲

Privacy issue

Privacy concerns regarding data access

Fix: 1. Review app permissions: Go to Settings > Privacy > Y-Disk and check what permissions are granted. Disable any unnecessary permissions.... ⇲

Slow issue

Slow performance with large data sets

Fix: 1. Break down data sets: Instead of uploading or transferring large sets of files at once, try breaking them down into smaller groups to imp... ⇲

Network issue

Limited functionality without internet access

Fix: 1. Download necessary files: Before going offline, download any files you may need to access later while offline. OR 2. Use offline mode:... ⇲

Device loses connection frequently

Fix: 1. Check USB connection: Ensure that the USB drive is properly connected to your iPhone. Try unplugging and replugging it. OR 2. Restart... ⇲

UI issue

Unclear user interface

Fix: 1. Explore the app: Spend some time navigating through Y-Disk to familiarize yourself with its layout and features. Look for a help or tutor... ⇲

Small print in instruction manual

Fix: 1. Zoom in on the manual: Use the pinch-to-zoom gesture on your iPhone to enlarge the text for better readability. OR 2. Search for a PDF... ⇲

Difficult to select multiple files

Fix: 1. Use the 'Select All' option: If available, use the 'Select All' feature to quickly select multiple files instead of selecting them one by... ⇲

Loading issue

Y-Disk takes a long time to load

Fix: 1. Clear the app cache: Go to your iPhone's Settings > General > iPhone Storage. Find Y-Disk and tap on it. If there's an option to 'Offload... ⇲

Crashes issue