fix problems on Gerald [iphone]

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Gerald: Cash Advance App
Info:
company: Gerald Technologies, Inc
: https://help.joingerald.com/en/collections/3285494-gerald-wallet-101
: joingerald.com
Chat with our AI-based Gerald Support
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Payments issue

Delayed fund processing times

Fix: 1. Check Processing Times: Review the app's terms and conditions or FAQs to understand the expected processing times for fund transfers. Thi... ⇲

High membership fees

Fix: 1. Review Membership Benefits: Check the app for a breakdown of what the membership fees cover. If you find that you are not utilizing many... ⇲

Limited cash advance amounts

Fix: 1. Review Eligibility Criteria: Check the app for any eligibility criteria that may affect the cash advance limits. Ensure you meet all requ... ⇲

Mandatory purchases for cash advances

Fix: 1. Read Terms and Conditions: Review the app's terms to understand the conditions under which mandatory purchases are required. This can hel... ⇲

Technical errors during transactions

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Switch between Wi-Fi and mobile data to see if the issue persist... ⇲

No instant transfer option

Fix: 1. Review Transfer Options: Check the app for any available transfer options. Sometimes, instant transfers may be available for certain acco... ⇲

Inconsistent approval for advances

Fix: 1. Review Approval Criteria: Check the app for any guidelines on what affects approval for cash advances. Ensure you meet all necessary crit... ⇲

Lack of transparency in fees

Fix: 1. Review Fee Structure: Go through the app's terms and conditions or fee schedule to understand all applicable fees. This can help clarify... ⇲

Overpriced items in the app shop

Fix: 1. Compare Prices: Before making a purchase, compare prices with other apps or stores to ensure you are getting a fair deal. 2. Look for Dis... ⇲
 
Account issue

Inability to unlink bank accounts

Fix: 1. Check App Settings: Go to the app settings and look for an option related to linked accounts. If there is no option to unlink, it may be... ⇲

Difficulty in canceling accounts

Fix: 1. Check Account Settings: Look for an option to cancel your account in the app settings. Many apps have a straightforward process for accou... ⇲
 
Bugs issue

Poor app functionality

Fix: 1. Update the App: Ensure you are using the latest version of the app, as updates often include performance improvements and bug fixes. 2. C... ⇲
 
Support issue

Automated responses from support

Fix: 1. Be Specific in Inquiries: When contacting support, provide detailed information about your issue to increase the chances of receiving a p... ⇲
 
Ads issue

Misleading advertising about services

Fix: 1. Review Service Descriptions: Carefully read the descriptions of services within the app to ensure you understand what is being offered. 2... ⇲
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 what users are saying
Good experience
78.5%

Bad experience
18.3%

Neutral
3.2%

~ from our NLP analysis of 12,520 combined software ratings.

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 Private Data Gerald collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content