fix problems on MyIH [iphone]

​

—— Run into issues on MyIH? Get help pending when official support gets back to you!

MyIH
Info:
company: Independent Health Association, Inc
: https://www.independenthealth.com/AboutIndependentHealth/ContactUs
: www.independenthealth.com
Chat with our AI-based MyIH Support
   Hello! How can I assist you?  

characters left:
 
Login issue

Login issues with server connection

Fix: 1. Check your internet connection: Ensure you are connected to Wi-Fi or cellular data. Try opening a web page to confirm connectivity. 2. Re... ⇲
 
Notifications issue

Inconsistent email notifications

Fix: 1. Check notification settings: Go to Settings > Notifications > MyIH and ensure that notifications are enabled. 2. Check email settings: En... ⇲
 
Account issue

Difficulty editing account information

Fix: 1. Navigate to account settings: Open the app, go to your profile or account settings, and look for an 'Edit' option. 2. Ensure you have a s... ⇲
 
Bugs issue

EOB information is rarely available

Fix: 1. Check for updates: Ensure you have the latest version of the app, as updates may improve data availability. 2. Refresh the app: Close the... ⇲
 
UI issue

No back button functionality

Fix: 1. Use the home button: If you are stuck, press the home button to return to the home screen and then reopen the app. 2. Swipe gestures: If... ⇲

Excessive clicks required for date selection

Fix: 1. Familiarize with the date picker: Spend some time getting used to the date selection interface; it may have shortcuts or features that ca... ⇲
 
Crashes issue

MyIH kicks users out after a few seconds

Fix: 1. Check for app updates: Ensure you have the latest version of the app, as updates often fix stability issues. 2. Restart your iPhone: This... ⇲
 
Network issue

Website down for gift card redemption

Fix: 1. Check your internet connection: Ensure you are connected to Wi-Fi or cellular data. 2. Try accessing the website from a different browser... ⇲
 
Permissions issue

Limited visibility for authorization approvals

Fix: 1. Check for updates: Ensure you have the latest version of the app, as updates may improve visibility features. 2. Navigate to the correct... ⇲
 
Compatibility issue

Physical card still required by medical offices

Fix: 1. Confirm with your medical office: Contact them to clarify their requirements regarding the physical card. 2. Use the app for digital acce... ⇲
 
Feedback issue

MyIH asks for feedback after poor experience

Fix: 1. Ignore the prompt: If you do not wish to provide feedback, simply close the prompt. 2. Provide constructive feedback: If you choose to gi... ⇲
 
Settings issue

Inability to change primary care physician

Fix: 1. Navigate to account settings: Open the app, go to your profile or account settings, and look for an option to change your primary care ph... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
91.1%

Bad experience
5.7%

Neutral
3.2%

~ from our NLP analysis of 3,800 combined software ratings.

 Switch to these Alternatives:
Brook+
Catalyst Fitness Buffalo
Buffalo Rehab Group
MyKaleida
Brook Health Companion
Foodsmart by Zipongo
Wellable
Limeade
Pro-Flex
Univera Healthcare

 Private Data MyIH collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics