fix problems on Stop & Shop SCAN IT! [iphone]

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Stop & Shop SCAN IT! Mobile
Info:
company: Ahold U.S.A, Inc.
: http://www.stopandshop.com/scanitmobile
Chat with our AI-based Stop & Shop SCAN IT! Support
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Network issue

Inability to connect to store Wi-Fi

Fix: 1. Check Wi-Fi Settings: Go to Settings > Wi-Fi and ensure you are connected to the correct store network. If not, select it and enter the p... ⇲

Network errors during scanning

Fix: 1. Check Wi-Fi Connection: Ensure you are connected to a stable Wi-Fi network. If the connection is weak, try moving closer to the router. 2... ⇲

Requires guest Wi-Fi connection

Fix: 1. Use Mobile Data: If possible, switch to mobile data for scanning instead of relying on guest Wi-Fi. Go to Settings > Cellular and enable... ⇲
 
Payments issue

Issues with Apple Pay functionality

Fix: 1. Check Apple Pay Settings: Go to Settings > Wallet & Apple Pay and ensure that your cards are set up correctly. Make sure your default car... ⇲
 
Security issue

Audits triggered without reason

Fix: 1. Review Scanning Process: Ensure you are scanning items correctly and not missing any steps. Double-check that all items are scanned befor... ⇲

Stop & Shop SCAN IT! does not support Face or Touch ID

Fix: 1. Use Manual Login: Since the app does not support biometric login, ensure you remember your password for manual entry. 2. Provide Feedback... ⇲
 
Bugs issue

Coupons not applying correctly

Fix: 1. Check Coupon Validity: Ensure that the coupons you are trying to use are valid and have not expired. Review the terms and conditions of e... ⇲

Mis-scanned items causing checkout problems

Fix: 1. Double-Check Scans: Before proceeding to checkout, review your scanned items to ensure everything is correct. If an item is mis-scanned,... ⇲

Inconsistent item scanning

Fix: 1. Ensure Proper Scanning Technique: Hold the camera steady and ensure the barcode is well-lit and in focus. Move closer if necessary. 2. Cl... ⇲
 
Login issue

Account login issues

Fix: 1. Reset Password: If you are having trouble logging in, try resetting your password. Go to the login screen and select 'Forgot Password?' t... ⇲
 
Account issue

Cannot create or access wallet account

Fix: 1. Check App Permissions: Go to Settings > Privacy > Wallet and ensure that the SCAN IT! app has the necessary permissions to access your wa... ⇲

Stop & Shop SCAN IT! does not recognize existing accounts

Fix: 1. Check Login Credentials: Ensure you are entering the correct username and password. Double-check for typos. 2. Reset Password: If you are... ⇲

Inability to retrieve digital coupons

Fix: 1. Check Coupon Availability: Ensure that the digital coupons you are trying to retrieve are still valid and have not expired. 2. Update the... ⇲
 
Customization issue

No integrated shopping list feature

Fix: 1. Use Notes App: As a workaround, create a shopping list in your iPhone's Notes app. You can check off items as you shop. 2. Use a Third-Pa... ⇲
 
Registration issue

Glitches during registration process

Fix: 1. Ensure Good Internet Connection: Make sure you have a stable internet connection while registering. Switch to a different Wi-Fi network i... ⇲
 
Compatibility issue

Limited store compatibility

Fix: 1. Check Store Locations: Verify which stores support the SCAN IT! app by visiting the Stop & Shop website or asking in-store staff. 2. Use... ⇲
 
Slow issue

Long wait times for audits

Fix: 1. Prepare Receipts: Keep your receipts organized and ready to present during audits to speed up the process. 2. Scan Items Correctly: Ensur... ⇲
 
Crashes issue

Frequent need to force close app

Fix: 1. Update the App: Ensure you are using the latest version of the app, as updates often fix stability issues. 2. Restart Your iPhone: A simp... ⇲
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 what users are saying
Bad experience
70.9%

Good experience
20.1%

Neutral
9.1%

~ from our NLP analysis of 254 combined software ratings.

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 Private Data Stop & Shop SCAN IT! collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Diagnostics