fix problems on Filmora [iphone]

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—— Run into issues on Filmora? Get help pending when official support gets back to you!

Filmora：AI Video Editor, Maker
Info:
company: Shenzhen Wondershare Software Co., Ltd
: http://wondershare.cn
: wondershare.cn
Chat with our AI-based Filmora Support
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Syncing issue

Inability to access projects after saving

Fix: 1. Check the app's project folder: Ensure you are looking in the correct location within the app for saved projects. 2. Restart the app: Cl... ⇲

Inconsistent purchase access across devices

Fix: 1. Ensure you are logged in with the same Apple ID on all devices. Go to Settings > [Your Name] to check your Apple ID. 2. Restore purchase... ⇲
 
Support issue

Customer service response delays

Fix: 1. Use in-app help: Check if Filmora has a help or FAQ section within the app that can provide immediate answers to common questions. 2. Ex... ⇲
 
Customization issue

Limited text features

Fix: 1. Explore templates: Look for pre-made text templates within the app that may offer more variety. 2. Use third-party apps: Consider using... ⇲

Limited AI voice-over cloning

Fix: 1. Use external voice-over tools: Consider using other apps or software that specialize in voice-over cloning and then import the audio into... ⇲

Limited customization options for text

Fix: 1. Explore available templates: Look for different text templates within the app that may offer more customization options. 2. Use third-pa... ⇲
 
Uploads issue

Difficulty in importing music and videos

Fix: 1. Check file formats: Ensure that the music and video files you are trying to import are in a compatible format (e.g., MP4, MP3). 2. Use i... ⇲
 
Payments issue

Watermark on exported videos without premium

Fix: 1. Consider a trial: If you are not ready to purchase, check if Filmora offers a free trial of the premium version to export videos without... ⇲
 
Loading issue

Long export times

Fix: 1. Reduce video quality: Before exporting, lower the resolution and quality settings in the export menu to speed up the process. 2. Close o... ⇲
 
Bugs issue

AI captioning errors

Fix: 1. Manually edit captions: After generating captions, review and manually correct any errors in the text. 2. Use clear audio: Ensure that t... ⇲
 
Ads issue

Obnoxious ads in free version

Fix: 1. Upgrade to premium: If the ads are too disruptive, consider upgrading to the premium version for an ad-free experience. 2. Use the app d... ⇲
 
Compatibility issue

Missing features compared to desktop version

Fix: 1. Familiarize with available features: Review the app's documentation or help section to understand what features are available on mobile.... ⇲
 
Glitches issue

Glitchy playback during editing

Fix: 1. Lower playback quality: In the app settings, reduce the playback quality to improve performance during editing. 2. Restart the app: Clos... ⇲
 
Downloads issue

Slow download speeds for assets

Fix: 1. Check your internet connection: Ensure you have a stable and fast internet connection. Try switching to Wi-Fi if you are using mobile dat... ⇲
 
UI issue

Inability to overlay videos easily

Fix: 1. Use the layering feature: Familiarize yourself with the layering feature in Filmora to properly overlay videos. Look for tutorials within... ⇲
 
Audio issue

Lack of audio playback while editing

Fix: 1. Check audio settings: Ensure that the audio is not muted in the app settings. Look for a volume control or mute button. 2. Restart the a... ⇲
 
Updates issue

Frequent updates causing confusion

Fix: 1. Review update notes: After each update, check the update notes in the App Store to understand what has changed. 2. Set a schedule: If po... ⇲
 
Backup issue

Difficulty in restoring lost data

Fix: 1. Check iCloud backups: If you have iCloud backups enabled, check if your projects are saved there. Go to Settings > [Your Name] > iCloud >... ⇲
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 what users are saying
Good experience
92.0%

Bad experience
4.9%

Neutral
3.0%

~ from our NLP analysis of 74,233 combined software ratings.

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 Private Data Filmora collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Filmora Pro: $39.99 Access to all Pro effects and tools
  2. Filmora Pro (1 Year ): $34.99 Access to all Pro effects and tools (1 Year)
  3. Filmora Pro （1 Month）: $8.99 Access to all Pro effects and tools(1 Month)
  4. Pro Video Editor: $12.99 Access amazing editing features and resources
  5. Filmora Pro on All Platforms: $65.99 Access all Pro features and materials
  6. FilmoraGo Pro （1 Week）: $4.99 Access to all Pro effects and tools （1 Week）
  7. Remove Logo Roll : $4.99 Remove Logo Roll
  8. Filmora Pro: $27.99 Access to all Pro effects and tools
  9. Advanced AI Credits Pack: $15.99 Advanced AI Credits Pack
  10. Wondershare Drive Basic: $4.99 Wondershare Drive Basic Member