fix problems on Degoo [iphone]

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—— Run into issues on Degoo? Get help pending when official support gets back to you!

Degoo: Online Cloud Storage
Info:
company: Degoo Backup AB
: http://support.degoo.com
: degoo.com
Chat with our AI-based Degoo Support
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UI issue

Degoo only displays in portrait orientation

Fix: Check your device's orientation lock. Swipe down from the top-right corner of your iPhone to access the Control Center and ensure the orient... ⇲

Degoo does not allow landscape mode

Fix: Check if your device's orientation lock is off. If the app does not support landscape mode, consider using it in portrait mode for now. OR... ⇲
 
Privacy issue

No option for discreet file viewing

Fix: Create a separate folder on your device for sensitive files and use a different app that supports password protection for those files before... ⇲
 
Account issue

Frequent account deletions without warning

Fix: Review the terms of service and ensure you are not violating any policies that could lead to account deletion. Avoid uploading copyrighted m... ⇲

Unclear appeal process for account termination

Fix: Document all relevant information regarding your account and the termination reason, and prepare a clear appeal statement to submit via emai... ⇲
 
Slow issue

Slow upload speeds

Fix: Check your internet connection. Ensure you are connected to a stable Wi-Fi network and consider restarting your router if speeds are slow.... ⇲
 
Uploads issue

Limited file upload capacity

Fix: Check your current storage plan and consider upgrading to a higher capacity plan if you frequently hit limits. This can usually be done in t... ⇲

No ability to attach files in appeal process

Fix: Document your appeal in a text file and keep it saved locally. If you need to appeal, use the app's support email to send your appeal with t... ⇲
 
Backup issue

Inconsistent backup functionality

Fix: Ensure that the backup settings are correctly configured in the app. Go to settings and check if automatic backups are enabled and set to th... ⇲
 
Search issue

No search function within files

Fix: Organize your files into clearly labeled folders to make manual searching easier, even without a search function. OR Use a third-party fi... ⇲
 
Storage issue

Degoo takes up phone storage

Fix: Regularly delete unnecessary files from the app to free up space. Go to the app, select files you no longer need, and delete them. OR Con... ⇲
 
Downloads issue

No bulk download option

Fix: Download files individually for now, and keep a list of files you need to download to streamline the process. OR Check if the web version... ⇲

Limited download options for videos

Fix: Check if the app has settings for video quality or format that may affect download options. Adjust these settings if available. OR Consid... ⇲

Daily limits on video viewing and downloading

Fix: Plan your video viewing and downloading around the daily limits to maximize usage without hitting the cap. OR Consider upgrading to a pre... ⇲
 
Security issue

Frequent copyright violation claims

Fix: Ensure that all files uploaded are either your own or you have permission to use them. Review copyright laws to avoid violations. OR If y... ⇲
 
Support issue

Poor customer support

Fix: Utilize the FAQ section of the app or website for common issues and solutions, which may provide quicker answers than waiting for support.... ⇲
 
Crashes issue

Degoo crashes during uploads

Fix: Ensure that your app is updated to the latest version, as updates often fix bugs that cause crashes. Check the App Store for updates. OR... ⇲
 
Customization issue

No option to create folders

Fix: Use the app's existing organizational features, such as tagging or renaming files, to keep your files organized until folder creation is ava... ⇲
 
Loading issue

Degoo fails to load files

Fix: Check your internet connection and try reloading the app. If the issue persists, try logging out and back into your account. OR Clear the... ⇲
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 what users are saying
Good experience
86.9%

Bad experience
8.6%

Neutral
4.5%

~ from our NLP analysis of 9,215 combined software ratings.

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 Private Data Degoo collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics

  Cost of Subscriptions
  1. Degoo Ultimate Account: $86.99 1. Up to 2000 GB backup space 2. Phone storage optimizer 3. Unlimited backed-up devices