fix problems on YouGov [iphone]

​

—— Run into issues on YouGov? Get help pending when official support gets back to you!

YouGov
Info:
company: YouGov plc
: https://yougov.zendesk.com/hc/en-us
Chat with our AI-based YouGov Support
   Hello! How can I assist you?  

characters left:
 
Bugs issue

Long surveys

Fix: 1. Set expectations: Before starting a survey, check the estimated time to complete it. If it seems too long, consider skipping it. 2. Brea... ⇲

Limited survey opportunities near payout

Fix: 1. Regularly check the app: Log in daily to see if new surveys are available, as opportunities can change frequently. 2. Participate in all... ⇲

No points awarded for some surveys

Fix: 1. Review survey completion: Ensure you have completed all required questions in the survey, as incomplete surveys may not award points. 2.... ⇲

Repeated questions in surveys

Fix: 1. Provide feedback: If you notice repeated questions, consider providing feedback through the app to help improve future surveys. 2. Stay... ⇲
 
Payments issue

High cash out threshold

Fix: 1. Set a savings goal: Aim to accumulate points over time rather than cashing out immediately. This way, you can reach the threshold more co... ⇲

Low reimbursement rate for surveys

Fix: 1. Focus on higher-paying surveys: Prioritize surveys that offer better compensation for your time. 2. Participate in bonus opportunities:... ⇲
 
UI issue

Confusing navigation

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app to understand where everything is located. 2. Use the help secti... ⇲

Inability to back out of surveys

Fix: 1. Read survey instructions carefully: Before starting a survey, ensure you understand the process and know that backing out may not be poss... ⇲
 
Support issue

Delayed or no response from support

Fix: 1. Check support hours: Ensure you are contacting support during their operating hours, as responses may be delayed outside of these times.... ⇲

Unresponsive support for account issues

Fix: 1. Document your issues: Keep a detailed record of your account issues, including dates and descriptions, to provide context when you reach... ⇲
 
Security issue

Security verification issues

Fix: 1. Ensure correct information: Double-check that you are entering the correct information for verification, such as email and password. 2.... ⇲
 
Permissions issue

Excessive permissions and data tracking

Fix: 1. Review app permissions: Go to Settings > Privacy > YouGov and adjust permissions to limit access to only what is necessary. 2. Opt-out o... ⇲
 
Login issue

Re-login required frequently

Fix: 1. Check your app settings: Look for any settings related to session timeouts or automatic logouts and adjust them if possible. 2. Keep the... ⇲
 
Freezing issue

YouGov stalls during surveys

Fix: 1. Close background apps: Ensure that no other apps are running in the background that could be using up resources. Close unnecessary apps t... ⇲
 
Customization issue

No option to type in new entries for questions

Fix: 1. Use predefined options: If the app does not allow typing, select the closest predefined option available. 2. Provide feedback: Consider... ⇲
 
Privacy issue

Lack of monitoring in opinions section

Fix: 1. Regularly check the opinions section: Make it a habit to check this section frequently for updates or new opportunities. 2. Engage with... ⇲
 
Account issue

Referral link issues

Fix: 1. Double-check the link: Ensure that the referral link you are sharing is correct and has not been altered. 2. Share through official chan... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
90.8%

Bad experience
6.5%

Neutral
2.7%

~ from our NLP analysis of 4,819 combined software ratings.

 Switch to these Alternatives:
Ipsos iSay: Paid Survey App
Partipost
WeAre8 - The People's Platform
Woilo : Photo, Video, Chat
NoonApp
WowApp - Earn. Share. Do Good.
Bulbshare
Voya - make friends for real
ROLA.ai
Timo-Video Chat

 Private Data YouGov collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Sensitive Info
    • Diagnostics
    • Other Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Search History