fix problems on Box Tops [iphone]

—— Run into issues on Box Tops ? Get help pending when official support gets back to you!

Box Tops for Education™

Info:

company: General Mills Inc.

: https://contactus.generalmills.com/?page=https://www.boxtops4education.com/

: www.boxtops4education.com

Chat with our AI-based Box Tops Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

App does not recognize long receipts

Fix: Try breaking down long receipts into smaller sections. Use a scissors or a paper cutter to cut the receipt into manageable pieces, ensuring... »»

14-day scanning window is too short

Fix: Set a reminder on your phone to scan receipts as soon as you make a purchase. This can help ensure you don’t miss the 14-day window. You can... »»

Bugs issue

Difficulty scanning large paper receipts

Fix: Use a flat surface and ensure the receipt is fully visible in the camera frame. If the app allows, zoom in on the receipt to capture details... »»

Issues with digital receipts not being accepted

Fix: Check if the digital receipt meets the app's requirements. Ensure it clearly shows the store name, date, and items purchased. If it does, tr... »»

App frequently reports duplicate receipts

Fix: Before scanning a receipt, check your recent submissions in the app to ensure you haven’t already submitted it. If you have, avoid scanning... »»

Errors in recognizing eligible items

Fix: Double-check the eligibility of items by referring to the Box Tops website or app guidelines. Ensure that the items you are scanning are ind... »»

Inconsistent credit for digital box tops

Fix: Keep a record of the digital box tops you submit and their expected credits. If you notice inconsistencies, check the app for any updates or... »»

Payments issue

Missing earnings not credited promptly

Fix: Keep track of your submitted receipts and their expected earnings. If you notice a delay, check the app for any notifications or updates reg... »»

Compatibility issue

Limited participation from companies

Fix: Stay updated on the app for any new partnerships or participating companies. Follow Box Tops for Education on social media for announcements... »»

App does not support non-itemized receipts

Fix: If you have a non-itemized receipt, try to obtain an itemized version from the store if possible. Some stores can provide a detailed receipt... »»

App requires smartphone access

Fix: If you do not have a smartphone, consider borrowing one from a family member or friend just for the purpose of scanning receipts and submitt... »»

Audio issue

Inability to turn off app sounds

Fix: Check your phone's settings to see if you can mute the app specifically. Go to Settings > Sounds & Haptics and adjust the volume settings fo... »»

UI issue

App is not user-friendly

Fix: Familiarize yourself with the app by exploring all its features. Take time to read through the help section or user guide if available, whic... »»

Support issue

Complicated process for reporting missing items

Fix: Follow the app’s instructions carefully for reporting missing items. Take screenshots of your submissions and any relevant receipts to suppo... »»

Customer service response times can be slow

Fix: Check the app’s FAQ section for common issues and solutions. This can often provide quicker answers than waiting for customer service. OR... »»

Customization issue

Limited options for linking multiple schools

Fix: Check the app for any updates or new features that may allow linking multiple schools. If this feature is not available, consider prioritizi... »»

Inability to edit credit fields for multiple children

Fix: Keep a separate record of which credits belong to which child. You can use a spreadsheet or a simple note-taking app to track this informati... »»

Glitches issue

Technical glitches prevent receipt submission

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for Box Tops for Education, and check for any available u... »»

Gameplay issue

Lack of physical engagement for children

Fix: Involve children in the process by having them help with scanning receipts or tracking earnings. This can make the experience more engaging... »»

Privacy issue

Data privacy concerns with app usage

Fix: Review the app’s privacy policy to understand what data is collected and how it is used. Adjust your privacy settings on your phone to limit... »»

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what users are saying

Good experience

92.2%

Bad experience

4.2%

Neutral

3.6%

~ from our NLP analysis of 144,283 combined software ratings.

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Private Data Box Tops collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Contact Info
- User Content
- Identifiers
- Usage Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Financial Info
- Location
- Diagnostics